Housing Resolution Officer

Neway is looking for a Housing Resolution Officer to join our client based with Enfield Council.

"Housing Resolution Officers answering queries on the phone related to Council wide enquiries. We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public.

It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience dealing working in a call centre. The ability to work to performance and quality standards always delivering excellent customer service.

Candidates will have strong customer service skills and experience in working with Housing Repairs. Knowledge of Northgate Housing system is preferred but not essential . Candidate will have used a housing system.

Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home.