Housing Scheme Officer

As a Housing Scheme Officer at Hyde, you will be working within the Specialist Housing team to provide effective management of housing services and support for older adults within our Later Living schemes. The role is responsible for fostering positive stakeholder relationships to support creating a safe environment for customers and visitors within the schemes., Undertake regular customer wellbeing calls and visits, making referrals for care needs assessments and safeguarding as required.
Be the point of contact for customers in relation to any matters relating to communal services, including cleaning and grounds maintenance, building decorations, repairs and ASB.
Lead on customer engagement, social events, and wellbeing activities.
Carry out Health & Safety and Fire Safety compliance tests and inspections.
Take a lead role in the financial management of scheme(s).

Be approachable, friendly, and caring.
Be customer focused with excellent communication and interpersonal skills.
Have previous experience of housing management, social work, or a related field, with an understanding of later living concepts.
Understand housing regulations, care standards, and best practices.
Have good organisational and time management skills to manage multiple tasks effectively.

Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

A fantastic pension
Life assurance
Great holidays
An award-winning flexible benefits package.
Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.