Housing Services Advisor

Housing Services Advisors assist with the provision of an excellent, customer-focused housing service in the Lettings team. The role has responsibility for dealing with enquiries from customers and the general public, regarding housing-related issues. It also includes providing general admin for both the Managers and Housing Officers. Being the first point of contact for customers, either at reception, over the phone or face to face requires you to accurately evaluate the nature of the customer enquiry whilst keeping the customer up to date at all times. This includes making optimum efforts to resolve each call, visit or query as efficiently and effectively as possible to completion, including any non-standard situations and where needed, sign posting the customer to the relevant team. The role will involves booking appointments, including sign-ups, visits, transfer inspections for the relevant Housing Officer within service standard timescales, completing references, checks and correspondence with relevant partners and updating computer systems, including creating new applications, offers and scanning documentation.

Therefore, you should be an excellent communicator, with experience of working in a customer-focused environment and be confident in dealing with people face-to-face and over the telephone in an empathetic manner. Computer literacy with Microsoft Office and strong administration skills are also essential, along with a minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

About Blackpool Coastal Housing Blackpool Coastal Housing was set up by Blackpool Council in 2007 to manage their housing stock of almost 5,000 properties. Our goal is to create an organisation that delivers quality services, first time, every time, within a culture that puts people at the heart of everything we do. BCH continues to expand its services across many areas and we currently employee just over 200 committed and valued staff. BCH is a great place to work Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this. Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

• Positivity
• Respect and Compassion
• Integrity
• Dynamism
• Energy
BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion. We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.


• Competitive rates of pay
• 26 days paid annual leave per annum, in addition to 8 bank holidays
• Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions
• An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues
• Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work
• Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.
• Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services
• 24/7 Employee Assistance Programme and access to counselling services
• Enhanced maternity, paternity and adoption pay schemes
• A wide variety of training and learning and development opportunities
• Staff Suggestion Scheme
• Free annual flu vaccinations and Occupational Health Support