Housing Services & Income Administrator

We have a new opportunity for a highly organised individual to join our Housing Services Team, as a Housing Services & Income Administrator. With proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills, you will play an essential role with supporting the Housing Services team and Manager, and our supported accommodation teams.

In your role, you will be responsible for

• Maximising rental income and minimising loss through bad debts through efficient application SHP Procedures.


• Supporting the housing services team, and accommodation services teams to ensure that clients receive timely rent statement and letters.


• Maintaining effective management of accurate rent income records.


• Collating performance returns against KPI's and provider monitoring returns.


The role will also require supporting the Senior Housing Services and Income Officers in dealing with repairs and building related matters, anti-social behaviour, complaints and neighbourhood disputes.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.

The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.

To be successful, you will have good proven experience of:

• Organisation skills, working within a team and supporting the role of other within the team as well as excellent communication skills including both verbal and written communication.


• Proven skills and experience of using IT and databases related to administrative tasks such as producing letters and reports with a clear focus on organisation skills.
  
  Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.


We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.


• A salary increase after successfully completing six month's probationary period


• A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services


• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),


• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary


• Staff Health Cash Plan and discounts scheme


• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work


Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.