Housing Solutions Advisor

An exciting opportunity has arisen to join Herefordshire Council's Housing Solutions Team, you will be the first point of contact for customers facing homelessness. An empathetic nature with a general understanding of homelessness law, in particular the Housing Act 1996 and Homeless Persons Act 2002, The Homelessness Reduction Act 2017, The Localism Act 2011, Working as part of a multi-functional team, the role will be to provide a homeless triage service via the Housing Solutions duty desk by providing free, impartial, homelessness and housing advice services to members of the public and professionals. Monitoring and administration of the bespoke housing system and maintaining processes that ensure all housekeeping and digital records are kept up to date.
About You

- Ideally, you will have an understanding of the housing need in Herefordshire however, training will be provided for this role.
- Have a flexible approach to working where priorities can change and challenges must be met, while maintaining the high standards set by the Housing Solutions team.
- Ensure that Housing Solutions continuously improve services for internal and external clients along with promoting a positive image through the development of Main Purpose of Job:

To arrange an informal discussion about the role with Ola Kareem (Housing Solutions Team Leader) please contact CWrecruitment@herefordshire.gov.uk

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire's biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We're excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it's like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £27,269 (pro rota)
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
- Flexible working: flexi-time and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.