Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant for 16 hours per week based at Shenley Wood Retirement Village.
This is an opportunity for a Housing Support Assistant to join our friendly team and support the Village's commitment in delivering ExtraCare's mission of "better lives for older people".
If you come with a housing background or have provided information, advice, guidance to vulnerable people as well as effective administrative skills, we would like to hear from you., ExtraCare does not participate in the current "UK Visa Sponsorship" scheme.
What will you do as our Housing Support Assistant?
+ Showing potential residents around the apartments.
+ Helping to settle in residents to their new home.
+ Responding to tenancy or lease issues that may arise.
+ Ensure that residents' wellbeing is monitored daily.
+ Ensure that residents thrive within a retirement setting.
+ You will regular carry out resident visits and be involved in community meetings.
+ Work collaboratively with other teams to ensure resident needs are met.

+ Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
+ Engaging, positive personality
+ Empathetic, friendly, and able to build relationships with residents who will have varying needs.
+ Solution focussed with a creative outlook to resolve issues.
+ Able to work under pressure calmly and prioritise your work.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

+ 33 Days Annual Leave (FTE) Pro Rata for Part Time
+ Enhanced Maternity & Paternity allowance
+ Up to 9% employer pension contribution (5% employee)
+ Eligible for Blue Light Card discounts
+ Attendance Reward
+ Free Life Insurance
+ Buy And Sell Holiday
+ Cycle2work Scheme
+ Employee Asssitance Program
+ Free Use of Onsite Gym
Role Details
+ Role: Housing Support Assistant
+ Hours: 16 hours per week includes some weekends - must be flexible.
+ Salary: £10,954 pa (pro rata FTE) (£13.13 per hour)