Housing Support Manager

The Housing Support Manager will manage the support offered to our clients within both our
supported housing schemes and other projects within Hope Housing. As a member of the team, the
Housing Support Manager will contribute to fulfilling Hope Housing's vision of Giving Hope, changing
lives and Ending homelessness for the most vulnerable in our society., Purpose of the Post:

• To manage support staff to ensure the smooth running of the service.


• To manage and provide support for clients in our supported accommodation to be able to

maintain their accommodation.

• Manage outreach support to homeless people to support them in a pathway out of

homelessness.

• Enable workers to connect beneficiaries into social support within the wider community,

including recovery groups, walking groups, and other local activities.

• As a senior manager of the team, effectively represents Hope Housing and our values to fulfill

Hope Housing's vision ., Management of staff

• To manage Housing Support Workers and the support they provide for our clients


• To line manage all support staff


• To assist with the recruitment of staff and volunteers required to fulfill these functions


• To oversee training of staff, volunteers and partner agencies as necessary to deliver the service.


• Ensure that all staff have regular 1:1's and reviews


• Ensure that the staff and volunteers have the necessary resources for their effective operations.


• Enable staff to work within Hope Housing's policies and procedures by providing appropriate

support.




Management of Support


• To improve the quality of the support that we deliver by implementing systems for: file

audits, case reviews, complex need case conferences, managing staff workloads, regular
support planning and client reviews, creating positive pathways out of homelessness,
overseeing all assessments of clients, reviewing and implementing risk assessments.

• to follow a positive pathway of support from assessment to support planning and outcome

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• Work with others to learn and implement best practice in supported housing.


• Liaise with stakeholders in the delivery of Hope Housing's funded projects and support other

management with report writing.

Client Support

• To oversee support for potential and actual clients with due consideration and understanding,

and with regard to the organisation's safeguarding & equal Opportunities policy.

• To oversee clients with appropriate information and support regarding their needs, including

advising on housing eligibility and options and other benefits, license agreements etc.

• Encourage clients to engage in recovery programmes, supporting employees & volunteers to

help clients in overcoming support needs, recovery from addictions, gaining employment,
benefitentitlementetc.

• Safeguarding - Be the source of advice and guidance for staff around safeguarding and

developing protocols and links to other agencies. Work with the CEO to take a lead in
safeguardingmatters,andattendsafeguardingtraining.

• Deal with client complaints where necessary.


Volunteer Coordination

• to assist in recruiting volunteers to fulfil the required functions of Hope Housing, to include

befriending, hosting and other roles.

• to assist in the delivery of training, support and supervision to volunteers in all aspects of their

duties including practical resources, information and expenses.

Housing Management

• To support the property manager in housing management functions. And support and supervise

support workers to:

• Assist in setting up new properties


• liaising with referring agencies and potential clients to fill voids


• rents collection, including housing benefits applications and management


• voids management


• arranging and overseeing repairs and maintenance


• Following warning / eviction procedures where necessary


• Work with the administrator to take appropriate action on rent arrears.


• Be part of an on call rota for emergencies/crises.


• To develop new partnerships with other relevant agencies, churches, landlords etc.





Administration

• to operate effective administrative systems and record keeping for the efficient running of the

project, including paper and web-based systems as appropriate

• ensuring expenses held are well managed and monitored in line with appropriate policies


• Work with the administrator to develop client reports to accurately record clients progress

through our support and produce monthly and quarterly monitoring reports.

• Ensure workers correctly input information on the CRM system for consistent data inputting.





Personal Development

• to undertake any training and development opportunities as agreed


• to attend occasional conferences and events related to homelessness and the work of Hope

Housing in agreement with line manager

• to undertake occasional tasks in cooperation with Hope Housing colleagues, as agreed within the

context of the management structure, in order to gain additional skills and knowledge relevant
and of use to the overall operation of Hope Housing

Additional Tasks

• to work within the framework of values, ethos, policies and procedures set by the trustees


• to undertake additional tasks and responsibilities at the request of the Trustees and line manager


• to deputise on occasion and as appropriate for other colleagues as agreed with staff and trustees


1. Additional Details:

Holidays: 25 days p.a. + Statutory bank holidays (pro rata) rising by 1 day p.a for the first 3 years

Pension: Hope Housing will make employer contributions to your pension as follows:

• 3% until you have completed two years of service.


• 5% once you have completed two years' service.


Office base: The office base is currently the Millside Centre, BD1 but this may change and you will
be expected to relocate accordingly. The postholder will be required to travel to undertake duties
and attend meetings. All reasonable expenses incurred will be reimbursed

Scope: This job description is intended to provide a guide to the general duties and responsibilities of
the post. It should not be regarded as a contractual document. It will be reviewed regularly and may
be varied at the discretion of Hope Housing. A more specific list of regular tasks will be agreed with
your line manager.

Education NVQ 3 or above in housing / health and social care or equivalent X App




Knowledge An understanding of homelessness issues, the homeless sector X App/Int
and property management

Knowledge knowledge of safeguarding principles and practice in working withX App/Int
vulnerable adults

Knowledge In-depth knowledge of local services relevant to homeless peopleX App/Int
and homelessness

Experience Experience of working with homeless people including, destituteX App/Int
clients, EEA migrants, failed asylum seekers, victims of trafficking,
people with addictions and chaotic behaviour.

Experience Experience of creating and implementing support plans for X App/Int
volunteers and clients to access recovery from addictions, work
towards employability and access benefits.

Experience Experience of dealing with clients with complex needs and abilityX App/Int
to defuse conflict situations

Experience Experience of and recruiting, training and managing volunteers X App/Int

Experience Experience of leading and managing a team, with experience of x App/Int
line management.

Skills Excellent English Language skills, written and verbal and able toX App/Int
communicate effectively with and relate to people of all kinds, in
different ways

Skills Computer literacy - ability to use Excel, Word, email, social media X App/Int

Skills Ability to organise and prioritise own time / workloads and workX App/Int/Ref
with minimum supervision

Skills Ability to maintain and update accurate records X App/Int/Ref

Skills Ability to liaise, work with and network effectively with a range ofX App/Int
external agencies

Skills/ Self-motivation, ability to act on own initiative and as part of aX App/Int/
Attitude team Ref

Attitude Committed to equality and diversity X App/Int

Attitude Willingness and commitment to work within the Christian values,X App/Int
motivations, vision and aims of Hope Housing

Attitude Flexible approach to work and ability to work from different X App/Int/Ref
locations across Bradford.

Other Right to work in the UK X App

Other Ability to be part of an out of hours on call rota. X Int

Establishedin2008,HopeHousing isaregisteredChristiancharityworkingwithpeopleexperiencing
homelessness in Bradford. Our vision and aim is to Give hope to those who see no hope in their lives.
We do this by supporting each individual and helping them to change their lives so that they can end
their own homelessness story through the provision of a range of services including crisis
management, advice and advocacy and supported housing. Hope Housing currently has 60
supported bed places in 43 properties across the city and we are actively looking to expand our
portfolio. We are connected into a wide range of working partnerships with statutory and voluntary
services and churches to deliver a range of person centred services in the City. We know that we
cannot solve homelessness by ourselves; our key principles are to work with others and focus our
work on filling gaps in homeless provision so that in our city no one will be left out. All our support is
tailored to each individual and enables even the most disadvantaged people to access housing,
financial and practical help through a person-centred, individualised approach.

Holidays: 25 days p.a. + Statutory bank holidays (pro rata) rising by 1 day p.a for the first 3 years
Pension: Hope Housing will make employer contributions to your pension as follows:

• 3% for the first two years of service.


• 5% once you have completed two years service.

Private Medical insurance ( available after 3 months service)
Birthday leave - half a days leave for your birthday

All reasonable expenses incurred to carry out the role such as mileage will be reimbursed in line with
our policies and procedures.