Housing Support Officer

The overall purpose of this role is to provide housing support to families, singles, and homeless/sofa surfers, including individual support to enable customers to meet their individual outcomes., Assessing new referrals to establish what customer support is required to enable them to live independently.

To assist customers in maximising their benefits, budgeting and managing debts, dealing with formals and correspondence, and sign posting to other agencies if required.

Assisting in setting up tenancies and sourcing essential household items for their home.

Developing and reviewing support plans with customers and making weekly contact, which can include visits, telephone calls, emails, and text messages.

A good understanding of the housing support needs of vulnerable people whilst demonstrating excellent customer service and communication skills.

Strong IT skills, including Office 365 and bespoke systems.

Experience and knowledge of assessment and support planning systems and skills.

A full, clean driving licence with use of own personal car., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

Enhanced DBS clearance will be required for this role.

What Raven will offer in return:

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts