Housing Support Services - Homes Charges & Utilities Manager

Do you want to work for the Defence Infrastructure Organisation (DIO)
and care for the Defence Estate? DIO enables Defence to live, work,
train and deploy, all with sustainability in mind. From net carbon zero
accommodations to runways for the F35 fighter jets; our outputs are
unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide
attached.
This position is advertised at 37 hours per week., Homes Charges & Utilities -
To be accountable for ensuring their team adhere and conform with all agreed DIO TLB processes and operating procedures, and particularly those which are detailed under the key infrastructure process for: management of account receivables, payment of miscellaneous invoices, contact houses, DIO RD Accommodation cash account, rental and rechargeable repair charges for irregular occupants, international personnel and civilians. Responsible for facilitating the receipt, investigation and payment of DIO RD Accommodation Utility Bills for “Void” Service Families Accommodation (SFA)
Being a Focal point for DIO for Debt recovery, working closely with internal DIO teams such as Loss of Entitlement (LOE) and DIO finance, along with Defence Business Services to facilitate optimum recovery or outstanding charges.
Line management of 1 EO grade, Countersigning officer of 5 AO Grades

Person specification
+ Promote strong working relationships, both within the team and
with other teams across DIO, Industry Partners and wider
+ Perform LM/CSO activities, as appropriate.
+ Ensure that all Homes Charges Team processes are carried out in
accordance with best business complying with Treasury and
Departmental practices and laid down time scales.
+ Responsible for ensuring the DIO Accn Control Account is
managed in accordance with MoD policy Provide debt
management statistical information and meaningful FOO
submissions for in year utility spend to budget manager.
+ Monitoring and management of debt and debt recovery action.
Management of legacy debt; Ensuring robust processes are put in place to manage internal Debt, collaboratively working closely with the LOE to provide efficient case management.
+ Building strong working customer relations with DBS ensuring swift action is taken to aid optimum recovery.
+ Dealing with Write off’s, FOR’s and Disputes of Charges and Debt.
+ Ensure that all utility bills are processed within departmental practices and laid down time scales managing resources effectively to achieve these. Liaise with utility companies to provide VFM.
+ Liaising and building strong working relationships with both DIO Commercial and Finance, to ensure DIO are adhering to governance. Ensuring viable payment solutions are in place.
Desirable Experience & Skills
• Line Management Experience
•Awareness of assurance activities
•Good MS Excel knowledge

Behaviours
We'll assess you against these behaviours during the selection process:
+ Leadership
+ Making Effective Decisions
+ Managing a Quality Service
+ Seeing the Big Picture
+ Communicating and Influencing
+ Working Together
We only ask for evidence of these behaviours on your application form:
+ Making Effective Decisions
+ Managing a Quality Service
+ Seeing the Big Picture, We'll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Communicating and Influencing
• Leadership
• Making Effective Decisions
•Seeing the Big Picture
•Working Together
We only ask for evidence of these behaviours on your application
form:
• Managing a Quality Service
• Making Effective Decisions
• Seeing the Big Picture
Experience:
• Personal Statement: Detailing in no more than 500 words details of experience with the following:
1. Experience of building strong working relations
2. Line Manager Experience
3. Experience of working with Microsoft applications
At interview you will be assessed against the above PLUS the following:
Behaviours:
• Leadership
• Communicating and Influencing
• Working Together
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Alongside your salary of £35,290, Ministry of Defence contributes £10,223 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 28.97%
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.