Housing Team Manager

The aim of the Team Manager is to ensure that our Housing Management Team runs effectively and to a high standard on a day to day basis, meeting targets as agreed with RSL partners, Local Authority Commissioners, the Service Manager and the Senior Operations Manager. This includes:

Ensuring that Second Step managed properties are maintained and serviced to agreed standards in line with management agreement responsibilities, and that value for money is achieved in the procurement of these services in accordance with Second Step's policies.

Acting as Second Step's 'expert' on housing management and associated legal requirements, providing advice to the Housing Team and other colleagues and drawing on relevant housing related qualifications and previous sector experience.

Ensuring a pro-active approach to turnaround of void units to enable the Team to meet its targets.

Ensuring an effective response to breaches of tenancy and anti-social behaviour issues, and take the lead in progressing Notice and possession proceedings in liaison with solicitors and partner housing associations.

Liaising closely with Finance colleagues in monitoring expenditure against budget, agreeing service charge changes and co-ordinating the process for the annual rent increases.

Ensuring effective arrears management by the Housing Team, including resolving Housing Benefit issues and proposals for write off of former tenant arrears.

Ensuring clients and staff feel safe and supported

Cultivating a culture of hope and courage

Further details of this opportunity can be found in the role profile which you can access from the top of this screen

Are you an experienced Housing Manager with strong organisational and planning skills, as well as the ability to respond flexibly to urgent matters? Are you committed to a psychological, adversity and trauma informed approach to service delivery and leadership? Woud you thrive in a role that has opportunity for innovation and to make a real different to people's lives?

We have recently reset our Housing Management team and we have an exciting opportunity for someone who is passionate about delivering high quality services to enable clients with complex needs to move towards recovery. Responsible for reshaping and leading our Housing Management Team, you will have significant knowledge of housing, the support needs of people who have experienced multiple disadvantage, and experience of developing and leading high performing teams. You'll work in a psychologically and trauma informed way and be able to develop culture of reflective problem solving and shared learning. Having a background in housing mangement, you will build and develop meaningful relationships with key partners and stakeholders in line with Second Step's values.

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with., Second Step provides a variety of accommodation-based services as part of the Bristol City Council commissioned Pathways, as well as multiple other housing related services. Currently accommodation-based services are located in Bristol, however, Second Step has services throughout the South West.

Second Step is a leading provider of mental health and accommodation services. We offer excellent training and support, and we acknowledge the commitment and dedication of our employees, which is the foundation of our success. We would like to hear from people who share the same belief and values, who are looking for a new challenge and to further develop their skills., For more information and to apply please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK