HR & OD Support Officer

· As a HR Support Officer, you will work alongside HR colleagues to deliver the HR and Corporate Strategy through the provision of a seamless end to end recruitment service and deal with all employee life cycle transactional matters for the Housing Management Division. · A key focus of the role will be to provide excellent, customer focussed front line services, acting as the first point of contact for customer enquiries, providing advice and guidance on a range of employee issues and ensuring that all payroll matters are processed in a timely and accurate way. · You will also maintain HR systems to a high standard, taking responsibility for ensuring that systems are accurate and up to date at all times. · The role involves developing effective working relationships both internally and externally and collaborating effectively with team members. Key Duties/Accountabilities · Deliver transactional HR, payroll and recruitment services in accordance with legislation, organisational policies and good practice; · Act as a key point of contact for internal and external customers in respect of services provided; · Maintain robust establishment control through the administration of core transactional and recruitment policies, including updating of HR ICT systems; · Apply our policies in a professional and fair way, making pragmatic decisions that support the delivery of our business plan and vision; · Work continuously with HR team colleagues to act on customer feedback and performance outcomes in order to identify ways we can improve our services.

· Experience of using and maintaining HR databases and systems such as Resource Link or similar is essential. · Experience of HR best practice and how it applies to the workplace is essential. · Experience of providing generalist, customer-focused HR administrative support services such as payroll, benefits and/or recruitment, including use of HR/workforce management IT systems is essential. Essential Qualification Required: · A minimum of 5 GCSEs, or equivalent, at Grade 9-4 (A

• to C) including English and Maths is essential.
· CIPD Level 3 qualification, or experience and understanding that can be demonstrated as conferring the same level of expertise is essential.