HR Operational Business Support Officer

Portsmouth is a great waterfront city and a vibrant place to live and work. It is an island city with an "inner city" feel, a seaside location packed with attractions and events, and the advantage of fantastic countryside on its doorstep. With fast road and rail links to London, Brighton and major airports, and ferry links to Europe, it is the perfect place to live and work. Portsmouth has a strong history of partnership working and has successfully integrated several local services. The Service: HR departments comprising of: HR People Centre (HRPC), Recruitment, Employee Relations (ER), HR Information Systems (HRIS), HR Business Partners (HRBP), HR Strategy, Pay and Organisational Development, Temporary recruitment agency and Learning and Development (L&D) who support key corporate and operational functions for Portsmouth City Council's Employees. Your New Role: You will provide high quality administrative support with a pro-active can-do attitude, based within the Learning and Development team. You will support the training provision, Apprenticeship Team and Learning Management System 'Learning Portal' for Portsmouth City Council. You will handle course bookings, attendance reporting and equipment use, as well as ordering for goods and services and payment of invoices. You will be a point of contact for customers of L&D and support excellent customer service. The role is initially fully office-based; opportunities for some hybrid working can be discussed later.

You have a customer focus and can demonstrate consistently high standards of customer care and customer service. You have transferable skills to work in an office and/or L&D environment, and have the communication skills to work with internal and external customers and colleagues. You have a confident and outgoing personality, can actively listen and interpret customer needs, and are keen to learn. You can work flexibly, prioritising your workload and with excellent attention to detail and good organisational skills. You will always uphold the professional reputation of the service encompassing the organisational values, challenging appropriately when required.

We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:

• Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
• A fantastic pension which allows you the opportunity to pay in more for that greater return.
• Access to a wide range of training and development opportunities including apprenticeships.
• Extensive wellbeing support through the Employee Assistance Programme
• Discount on travel, travel loans and the bike loan scheme
• Discounts on a wide range of goods and services - access a range of discounts and offers from thousands of restaurants, shops and more.
Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council