HR Operations Advisor

The People Operations Team look after the EMEA region (24 countries). The team is vital for building A&M's culture and setting clear boundaries and expectations to adhere to. We are key in creating transparent processes for the entire employee journey. We are also responsible for ensuring that our SLAs are met and that the data, processes, policies and the general logistics in the lifecycle of the employees run smoothly. We are keen on making sense of data, so if you are good at data analytics and have an eye for detail, this role is for you. As a member of the HR Ops team your aim will be to drive high quality in all the below and more:

• Within our agreed SLAs, provide a timely, efficient and responsive HR Operations service, advising and guiding managers and staff across EMEA
• Provide support to HR Operations Managers and leaders in the design and delivery of training on HR Operations processes and systems including the creation of accompanying guidance manuals
• When required support the HR Operations Manager in work allocation, distribution and follow up
• Maintain accurate HR & Payroll data through timely recording and upkeep of information on both the HR Information system and manual files
• Ensure control processes are followed and maintain a complete audit trail of all changes. In the case of the HR Information system carry out regular cleansing of data
• Manage the employee lifecycle (EMEA contract preparation and changes, documentation preparation, right to work, background checks, comp management and recording, absence management among others)
• Participate and potentially take ownership of several pivotal HR Operations projects
• Work as part of a team to ensure queries are answered in an efficient and timely manner (error free) against KPI's and SLA's
• Update and communicate monthly HR reports and develop new and useful metrics
• Reviewing and ensure that all policies are up to date and escalate as appropriate
• Provide insightful ideas and execution to constantly improve the service provided by the Ops team, to use our system to its fullest and improve end user experience
• Assist the global mobility team with immigration processes, relocation and transfers
• Work & collaborate with all other Corporate and non-Corporate Teams to achieve continuous improvement and a seamless service
  
  We are in search for a bi-lingual, driven and hands on HR professional. This role is for someone who wants to make a difference, who is looking for a challenge and for regional exposure and who can work as a team player., Be passionate about improving employee experience and by helping people
• Experience of providing administrative and technical support for a range of HR Operations functions particularly with an employee life cycle
• Proven experience of advising and providing resolution of queries on conditions of service, employee lifecycle matters and general employment enquiries
• Ensuring compliance and consistency across the organisation
• Strong interpersonal skills with ability to effectively interact with senior management
• Excellent communication & listening skills, knowing how to get a message across to others and establishing a strong rapport with employees and peers
• Ability to stir work and deliver by skillfully & effectively using verbal and written skills
• Accuracy & Self - Motivation:
• High attention to detail
• Skillful at problem solving
• Self-motivated and disciplined with analytical skills and a love of processes
• Capability to work independently as well as in teams
• Well-developed and up-to-date practical knowledge of employment law
• Very good experience using HRIS, preferably Workday
• Able to work confidentially at all times
• Excellent time management skills and proven experience of working under SLAs
• Collaboration:
• Have a collaborative, open mindset
• Excellent communication and customer service skills
• Experience working as part of an HR team, preferably as part of shared services or operations
• Ability to work in a highly demanding team environment with a flexible attitude
This is an opportunity for those who want to grow, learn and want to become the engineers of a robust and flexible operations offer for our HR team and for Alvarez and Marsal.

Companies, investors and government entities around the world turn to Alvarez & Marsal (A&M) for leadership, action and results. Privately held since its founding in 1983, A&M is a leading global professional services firm that provides advisory, business performance improvement and turnaround management services. When conventional approaches are not enough to create transformation and drive change, clients seek our deep expertise and ability to deliver practical solutions to their unique problems. With over 10,000 people providing services across six continents, we deliver tangible results for corporates, boards, private equity firms, law firms and government agencies facing complex challenges. Our senior leaders, and their teams, leverage A&M's restructuring heritage to help companies act decisively, catapult growth and accelerate results. We are experienced operators, world-class consultants, former regulators and industry authorities with a shared commitment to telling clients what is really needed for turning change into a strategic business asset, managing risk and unlocking value at every stage of growth.