HR Service Agent

The Global HR Organization of Vanderlande is organized in 3 main areas: Business HR, Centers of Expertise and People Services. The People Services organization delivers specific expertise like HR Advice, Talent Acquisition and Compensation & Benefit locally close to our business stakeholders. In addition, People Services also has 3 HR Shared Services teams, who play an active global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of HR Shared Services within Vanderlande, reporting into the HR Service Desk Lead North-West Europe, located at Vanderlande headquarters, Veghel.

Role Responsibilities

The team includes 10 HR Service Agents, divided over The Netherlands (8) and United Kingdom (2). As HR Service Agent you are the first point of contact for employees based in the UK. You resolve first line HR queries and questions related to e.g. HR policies, processes and systems and executes basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

Your responsibilities and activities will include:

• Driving a seamless and coherent employee experience, while safeguarding required efficiency


• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required


• Documenting inquiries through ticketing and case management solution


• Meets defined SLA metrics for providing accurate, consistent and timely services


• Perform back-office process execution


• Accountable for completing relevant research to support query resolution


• Responsible for executing processes in line with policies and standard operating procedures


• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support


• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience


• Supports ad hoc projects and activities related to HR People Services


• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events


• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes


• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders
  
  Previous experience in basic HR Policies & Administration.


• Passionate about HR service delivery with a customer mindset


• Knowledge of fundamental HR practices including employee data, recruitment and compensation


• Previous experience in Workday, preferred
  
  As one of the global market leaders in the design, manufacture, installation, and service of automated material handling systems and related services, Vanderlande has an excellent reputation in the market for reliable project and service delivery, innovation, customer focus, and strong market awareness. Key markets include Airports, Warehousing, and Parcel solutions.
  
  28 days of annual leave (excluding public holidays)


• Bupa Medical Cover


• YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers


• A challenging work environment with lots of opportunities of career progression.


• Cycle to work scheme


• Pension with Aviva


• Achievers - Employee Recognition Platform and discount of everyday shopping!