HRIS Analyst-People Services

Here at Serco, we're looking for a HRIS Analyst to join the team. As an HRIS Analyst you will monitor system performance and manage issues to resolution, lead on system maintenance activities and resolve day to day system queries raised by customers and colleagues. This is a key role that ensures the smooth running of the system and effective HR processes. As part of this you will:

• Manage system performance issues
• Identify processes that need improvement, outline appropriate solutions and manage implementation end to end
• Manage Docusign
• Hold responsibility for project support to HRIS Change to implement system changes/ new solutions, followed by managing changes into business as usual
• Manage system maintenance during system upgrades and patches. Collaborate with developers to coordinate the entire system maintenance process and document its overall results
• Managing middleware performance and changes
• Create the appropriate user documentation and procedures to support new implementations and changes, also assist in training on the updated functionality
• Leading on annual maintenance activities i.e. system patching.
  
  Experience using SAP HCM (minimum 3 years)
• A track record of managing multiple downstream systems, interfaces, annual upgrade/ patching activities
• Exposure to managing middleware (ideally Dell Boomi)
• Knowledge of implementing change/ new solutions to support the employee life cycle
• Experience with people data (HR & payroll)
• HR legislation knowledge
• Experience using reporting tools such as Ad Hoc query, Spinifex
• Excellent communication skills
• Good working knowledge of Excel
• Ideally you will be working as a HRIS Analyst or similar within an HR Shared Service environment with an understanding of organisation and people data (HR & Payroll)
  
  About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.