HRSS Customer Service Team Leader

Our HR and Payroll Customer Service Team responds to approximately 4,500 inbound calls and enquiries every month, from a diverse customer group of police officers, council and police staff, teachers and leisure employees.

You will be responsible for mentoring and coaching a small team across all aspects of HR matters to support the delivery of this vital service to managers and employees. You will be qualified to Level 7 CIPD with a minimum of 2 years previous line management experience in a similar environment. This role would suit a HR professional who is perhaps looking to diversify their experience and increase their exposure to a different customer base and new ways of working. Our ideal candidate has:

• Strong people management skills with experience of managing, coaching, and engaging a team of 7+ people to help them succeed and be happy at work
• An excellent communicator who can drive a high performing culture and build strong stakeholder relationships
• Previous line manager experience, preferably in a HR/payroll helpdesk environment
• A passion for service improvement and exceptional customer focus
• Ability to make pragmatic decisions (based upon existing policies, procedures and regulations) in a live operational environment
• Able to produce and interpret data, to improve performance and inform decision making
• Strong digital skills, with an interest in using ICT to help us work smarter
No candidate will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value of the role, we'd love to learn more about you. Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criteria will be tested. Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.

Greater Manchester Shared Services provides payroll and human resource support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts and volunteers, running over 18 payrolls per month which are tailored to meet the needs of our customers. Our aim is to provide first class payroll, pension, and transactional HR services to your workforce. Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration. Our services are delivered by a workforce which is second to none; well qualified individuals with a passion for customer service and outstanding technical knowledge. The core values which are embedded within our service delivery model are: Innovation; Leading the way Integrity; doing the right thing Individual; everything starts with you Integrated; together we will

You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.