Hub Allocator

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., We have an opportunity for a Hub Admin Allocator to support our Community Nursing teams across South Place with daily patient visit allocation., To allocate patient appointments for the Community Nursing and Therapy teams.
To receive and process referrals and data into the service, using patient database, distributing information to other services / agencies as necessary.
To maintain good customer care when communicating with the public and health / social care professionals., 1. To receive and process telephone calls from referrers into services, using appropriate proformas and processes and to appropriately handle any queries regarding the services
2. To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary
3. To undertake a safe and efficient allocation service in the hub. To allocate patient appointments for the Community Nursing and Therapy clinicians following the set process, from the monthly planner, to the holding ledgers and finally into the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment detail against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits
4. To demonstrate good customer care and communication skills when communicating with the public and health / social care professionals
5. To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy
6. To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures
7. Production of clinical summaries, reports, letters, forms, notices and minutes of meetings as necessary.
8. Maintaining information stored on the database by updating patient records on a daily basis and producing information as requested by team members.
9. Filing and storage of patient notes in accordance with policies and procedures.
10. To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team.
11. To be aware of the Trust and department lone worker policy and ensure it is implemented appropriately.
12. To receive and record messages for members of the teams.
13. To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.
14. To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.
15. To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.
16. To be committed to working within a changing environment, responding positively to new demands and changes and willing to be flexible to the changing needs of the service.
17. To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.
18. To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP).
19. To demonstrate an awareness of clinical governance and risk management and apply to work situation.
20. To work on a rotating shift pattern over a seven-day period. The hub is open all year round including Bank Holidays between the hours of 0800 and 1800.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

The role requires good IT, problem solving and organisational skills and excellent attention to detail.