Hub Manager - Devon IUC

Practice Plus Group are seeking an Hub Manager for our Devon OOH (Out of Hours) and CAS (Clinical Assessment Service) services. This will be a full time, permanent position working 37.5 hours per week Monday - Friday As the Hub Manager, you will be a key member of the Devon OOH and CAS team with direct line management for Coordinators, Coordinator Assistants and shift leads, across the whole Devon region. You will ensure the highest quality of Service Delivery for Practice Plus Group patients whilst maximising resource utilisation and ensuring the call centre and rota functions meet all relevant CQC standards. Additionally you will actively monitor and report on service performance and work with the Operations Managers to review any poor performance against KPI'S. You will take ownership of and review the Assessment Pool performance that is managed by the Coordinator of shift, Other duties will include having control of providing ongoing training and personal development when required whilst conducting Coordinator Audits to the Practice Plus Group Standards. You will also partake in the on call rota for the region.

• Good basic education
• Knowledge of the IUCS Key Performance Indicators
• Accuracy and careful attention to detail
• Effective communication skills
• IT literacy
• Excellent organisational skills
• Good interpersonal skills
  
  Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. Were proud to be at the forefront of developing new and exciting ways to support the nations health too, helping patients to maximise their wellbeing and live life to the full.
When youre part of the Practice Plus Group team, you dont just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. Well help you be the best you can be., Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity

We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance so we always try to be flexible, helping you fit your working life around your home life., £31,910 a year Upto £31,910 per annum depending on experience