Hub Operations Support

We are currently recruiting for motivated, reliable and customer focused Hub Operations Support to join our team based in Uxbridge, London., Be a key member of the Helpdesk team ensuring that our customers have a better day, every day. You will be responsible for timely support to both external and internal departments thus ensuring their expectations are met or exceeded.

The Hub operations support will be responsible for ensuring all requests are dealt with, logged and proactively followed through to completion as this will form part of the Helpdesk`s KPIs by which we are measured. You will be customer and operations focused and be motivated to meet and exceed customer and operational needs every day.

You will work with the site teams to ensure excellent service delivery and that our clients have a better day, every day.

Your responsibilities and Key Areas of work may include:

- Be the first point of contact, support to customers and ensure all reported service delivery issues raised are logged and fully managed and dealt with in a timely and effective manner, keeping the customer updated as required
- Daily review and updating of service requests through our inhouse dedicated ticketing/reporting system.
- Ensure that all client operational issues raised are passed to the appropriate person as soon as possible and that a response is sent to the client within a timely manner of a request being received
- Management of work bills for additional one off/customer works
- Monitor, review and implement relevant processes and procedures, as required
- Support operational departments managing their purchase order process
- Create and prepare site documents in conjunction with relevant departments and ensure they are in place and in accordance with business needs and applicable legislation
- Provide operational administrative support on key tasks, such as the preparation and sending of quotes and contracts to clients
- Prepare and produce monthly reports, analysing data and providing insight and commentary, as required
- Liaise with the relevant operations teams to close off jobs internal and external.
- Assist with general daily office duties as required, which will include dealing with incoming and outgoing post, managing stationary, office stock ordering etc
- Attend client meetings if required
- Assist with the co-ordinating and minute taking of meetings
- Comply with any reasonable requests made by management

Proven experience working in an administrative customer service department, preferably in a busy service-oriented industry such as facilities management with a good operational background.
- Be an excellent communicator, both written and verbal, with the ability to confidently and credibly engage with clients, colleagues and other external partners and not afraid to ask for information, when required
- Excellent IT skills, including Microsoft Office suite, including Outlook, Word and Excel, and SharePoint and confident working with CRM systems
- Proven record of being responsive and innovative
- Self-motivated with the ability to work independently and as part of a team
- Be flexible and have the ability to take ownership of queries and see them through to resolution
- Excellent time management skills
- Highly organised, with the ability to prioritise and manage multiple tasks simultaneously and meet deadlines
- Strong attention to detail and a high level of focus to exceed client expectations
- Be positive and enthusiastic
- Maintain professional internal and external relationships that meet Company core values
Previous experience is desirable; however, full training will be provided. You will need to present and conduct yourself in a professional, courteous and appropriate manner in accordance with the Company policies, procedures, guidelines and values.

Our core values are:

Accountable, Learn & Grow, Ethical, Respect & Team Work

Tenon FM are a Facilities Management (FM) Company with over 1,700 employees in the UK, offering a wide spectrum of hard & soft FM services specific to the diverse needs of over 1,100 customers throughout the UK.

Our people are very important, because without our employees we can`t provide our services and deliver our customer promise and your role is vital to our continuing success. No matter what area of the business you join, your contribution will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited.

Health Cash plan cover for self and any dependent children
- Access to 24/7 Employee Assistance Programme
- GP Anytime
- Workplace pension scheme
- Rewards platform
- On site and discounted parking
- Free mortgage advice partnered with Charles Cameron & Associates
- Discounted shopping card
- Paid volunteer day