Human Resources & Development - Form 36
Shropshire, Can be based anywhere
Human Resources & Development - Form 36
Salary Not Specified
Shropshire, Can be based anywhere
- Full time
- Permanent
- Remote working
Posted 4 days ago, 8 Nov | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
job Ref: 9fab37e528144320b8fd084c4ce64a81
Full Job Description
- The post may require attendance at meetings and events outside normal working hours, including evenings and weekends so a flexible working pattern within the hours for the post will be necessary.
- Access to suitable means of transport as required for official duties and must maintain a full driving licence.
- The nature of this role means that out of hours work may be required on a rota basis.
- Ability to work from home on a regular basis, with the requirement to attend your primary work base as and when required.
- During a Pandemic, Epidemic or Major Incident or Emergency you may be asked to work from home or other location and on occasion to undertake duties that are not stated in your Job Description or Person Specification where there is a skill, competency, and experience match.
- Minimum of 5 GCSE's grade A-C including Maths and English or appropriate level of demonstrable work experience
- Relevant NVQ Level 3 qualification or demonstrable experience Desirable:
- A relevant professional qualification Experience and knowledge Method of Assessment - D,IEssential:
- Demonstrable experience of supervising staff, particularly through change.
- Proven ability to successfully and positively handle challenge to the correct outcome.
- Proven ability to positively handle difficult situations with customers, particularly in challenging their expectations and in explaining and upholding the reasons for outcomes.
- Good decision-making skills.
- Experience of managing a team / or demonstrating leadership within a team setting.
- Knowledge of relevant legislation and statutory guidance, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
- Experience of working in a customer focussed environment including dealing with vulnerable individuals.
- Knowledge of organisations that can assist in preventing or relieving homelessness or the causes of homelessness
- Experience of working with other teams or organisations to achieve work objectives.
- Experience of working to targets, key performance indicators and awareness of the impact this has on staffing focus and tasks.
- Experience of handling complaints or enquiries from customers or their representatives.
- Clear evidence of personal development and training with the desire to improve own and teams' knowledge.
- Experience of working with outside bodies and agencies including Voluntary Sector organisations.Desirable:
- Experience of discretionary decision making
- Experience of lone working.
- Experience in homelessness prevention Specialist skills and abilities Method of Assessment - D,I,TEssential:
- An ability to take good practice and implement new processes and policies
- Ability to lead a team and motivate them to achieve agreed goals
- Ability to communicate with a wide range of agencies and organisations.
- Ability to develop and maintain good partnership working across a wide range of organisations.
- Excellent organisational skills including the ability to develop, present and summarise key performance indicators.
- Some knowledge of the benefits system including Housing Benefit and Universal Credit
- Understanding of the implications of welfare reforms
- A good working knowledge of the legal framework around homelessness and our duties to assist.Personal skills and attributes Method of Assessment - D,IEssential:
- Demonstrable good inter-personal skills when working with vulnerable people in sensitive and / or crisis situations.,
- Ability to work effectively on your own, or as a member of a team with colleagues from a range of backgrounds.
- Excellent communication skills in order to write reports, letters and procedures and communicate effectively with clients, staff and other agencies.
- Calm and efficient under pressure, including the ability to manage a number of conflicting priorities.
- Ability to manage critical services with a supportive and compassionate approach.
- Ability to work methodically to keep accurate records and produces relevant statistical information as required.
- Ability to work on own initiative with minimum of supervision, balanced with the need to keep team and manager up to date.
- Able to make clear and concise decisions in a timely manner.
- IT skills in Microsoft Office, Word and Excel sufficient to produce reports. Ability to use internal IT systems.
- Ability to provide visible leadership and direction
- Ability to develop and empower others appropriately using a range of motivational skills
- Open, approachable, facilitative and persuasive
- Leads by example, inspires confidence and respect
- Excellent communication skills and the ability to deliver at an appropriate level
- Ability and confidence to handle difficult conversations with customers, particularly in handling emotional outbursts or challenging behaviour.
- Able to analyse data effectively to oversee performance, identify trends and ensure timely corrective action is taken
- Experience of target setting, and performance measurement in their area
- Ability to provide challenging feedback sensitively and constructively to improve performance outcomes
- Proven record of setting challenging but achievable targets for themselves and a team whilst performing well against those targets
- Able to embed and instil performance ethos in team members to deliver performance outcomes
- Demonstrable understanding of good teamwork skills and experience of working within a pressured team environmentDesirable:
- Knowledge of relevant legislation and able to anticipate and plan for future changes in legislation
- Knowledge of performance management
- Project Management
- Understanding of Health and Safety requirements