Human Resources & Development - Form 36

All the criteria below, both essential and desirable, will be assessed via your application form;further methods will be used to support this in the interview/selection stage should yourapplication progress. Please refer to this document and the job description when completing yourapplication, giving examples. A re-wording of the criteria listed will not guarantee an interview.[Method of Assessment: S - Scenario, I - Interview, P - Portfolio, T - Test, D - Documents]

• Grades 7-9 are equivalent to the old grades A and A.
• The bottom of grade 7 aligns with the bottom of grade A.
• Grades 4-6 are equivalent to the old grades B and C.
• The bottom of grade 4 aligns with the bottom of grade C
Experience and knowledge Method of Assessment - I,TEssential:
• Experience in providing customer-focused services in a fast-paced office environment
• Proven expertise in providing administrative support to multiple individuals or teams, including
scheduling meetings, drafting documents, updating systems, handling correspondence and processing financial transactions
• Proficient in maintaining data accuracy, addressing data quality issues, and ensuring that
information is captured and recorded in case management systems that meet statutory requirements
• Ability to work under pressure and manage changing workloads to meet deadlines
• Proficient in handling, processing and communicating various kinds of information
• Can communicate clearly and professionally with internal and external stakeholders, both verbally
and in writing
• Experience in working with a range of stakeholders-such as staff, colleagues, external agencies,
individuals, representatives and families
• Able to work independently, manage multiple tasks within set timeframes
• Adept at safeguarding sensitive information and complying with data protection regulations
Desirable:
• Proficiency in ContrOCC, Liquid Logic or equivalent software systems
Specialist skills and abilities Method of Assessment - I, TEssential:
• Skilled in using various Microsoft Office tools, such as Word, Excel, and PowerPoint, as well
as managing emails, intranet, and internet
• Ability to perform data quality and evaluation tasks as needed and to produce documents and
email responses in a timely and professional manner,
• Effective communication and persuasion skills, with the ability to handle different situations
and personalities with tact and professionalism
• Self-motivated, proactive, and flexible, with sound judgement and decision-making skills
• Ability to adjust to changing circumstances, including technologies and/or processes
• Strong skills in organisation, communication and problem solving
• Ability to work well and cooperate with others across different roles and departments with a
commitment to support managers and teams to achieve shared goals
• Able to adapt to different work schedules and demands
Special working conditionsMethod of Assessment - IEssential:
• Able to perform work duties remotely, however, must be prepared to attend primary works base as
and when required.