Hylands Events Duty Manager

Hylands Estate is a Grade II

• listed property and modern Grand Pavilion set in 574 acres of landscaped parkland just outside Chelmsford. The House, Grand Pavilion and Stables hosts weddings, corporate functions, events, and private celebrations throughout the year as well as being part of the Hylands visitor attraction for the public. We are currently seeking an enthusiastic Events Duty Manager with experience of managing large and multiple events in a busy venue to join our Operations and Visitor Experience team.


The ideal candidate for this position must have experience in a similar supervisory/management role. They will be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organise and plan ahead and have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.

You will manage the day to day running of events at Hylands House & Grand Pavilion, motivating and co-ordinating front line staff and contractors to provide an excellent service to visitors, and ensuring the safety of the building and the people in it. Duties will include being a primary keyholder, supervising a team of Event Assistants, setting up the house for activities, serving refreshments, cleaning, completing and maintaining accurate records, managing the licensed bars during functions, and dealing with customer queries.

The successful candidate will have excellent communication, customer care and organisational skills. You will be required to be available to work evenings, weekends and bank holidays. You will be part of a passionate events team that delivers an excellent customer experience in this varied and rewarding role.

Please note that Hylands Estate is not on a regular public transport route and there will be late evenings/early morning work required.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment vetting which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.