i-HEART Driver - Administrator

We're looking for an i-HEART Driver - Administrator to support the team in delivering exceptional healthcare services. This dual role is crucial for ensuring GPs can reach patients efficiently while maintaining high-level administrative support.,

• Handle routine and specialist enquiries, providing excellent customer service and communicating relevant information to stakeholders.


• Conduct telephone care navigation and triage services as the first point of contact for patients.


• Manage complaints, comments, and suggestions, resolving issues in line with policies.


• Monitor workflow, including out of hours, and book patient appointments.


• Process blood results and manage consultations as needed.


• Act as a receptionist/first point of contact when required.


• Input, monitor, and print reports from computerised systems.


• Perform general office duties including photocopying, document processing, and email monitoring.


• Serve as a Chaperone for patients when necessary.


• Book smear clinics and referrals.


• Maintain office supply levels and conduct regular stock checks.


• Prepare clinical rooms for GPs at the start of shifts.


• Generate reports and manage building security procedures.


• Undertake other duties as delegated.


Driving related Duties:

• Provide safe and timely transportation for GPs.


• Understand and maintain fleet vehicles, ensuring flexibility to drive any vehicle.


• Complete vehicle log sheets and report any issues.


• Ensure vehicle maintenance, cleanliness, and security.


• Assist in bringing patients in and out of the building when required.


• Perform weekly car checks, maintaining drug boxes and defibrillators.


• Foster positive communication with drivers, GPs, colleagues, and external stakeholders.
  
  Strong IT skills, proficient in Microsoft Office.


• Excellent communication and customer service skills.


• Ability to work independently and unsupervised within set guidelines.


• Valid driving license and knowledge of vehicle maintenance.


• Must be age 25 and over for vehicle insurance purposes


• Experience in administrative roles and/or healthcare settings is desirable.