I.T. Technician

Based at: Ewood Park stadium, Blackburn, Lancashire, BB2 4JF. Flexibility regarding location is required.

Reports to: I.T. Manager

Responsible for: I.T. Apprentice

Hours of work: 35 hours per week plus any additional hours necessary for the performance of duties. This will include occasional evening and weekend match day work in accordance with the department's match day rota., Job Purpose: To provide first line support to the business over the phone or in person or via remote software. To also be responsible for building PC's and laptops and to assist the fellow department members in their roles when required., To be committed to ensuring the safeguarding and welfare of all stakeholders, promoting their well-being whilst maintaining professional boundaries;
To assist the business in the adoption of M365 services and ensure employees have the support they need to succeed within the M365 environment;
Manage the IT networks and wireless infrastructure;
Assist in Network support;
To provide first and second line technical support to all departments within the organisation;
To log all support calls on the fault logging system;
To manage the Inventory System and make sure the program is kept up to date and processes followed and routinely reviewed;
To setup/configure I.T equipment, record and tag. Windows 11, MacBook's, iPad's, iPhone's, access points etc;
To provide technical support to the company's mobile telephones and users;
To provide match day technical support as per the I.T department Rota;
To provide match day on call assistance as required;
To ensure all relevant equipment/systems are functioning prior to home matches;
To liaise with outside suppliers / support contactors as required;
To evaluate equipment and follow IT Dept procedures for the acquirement of new equipment;
To acquire quotes and submit to the IT Manager when required;
To manage stock levels and keep a record of equipment with stock checks;
To maintain a required number of PC's, laptops, Mobiles ready for distribution when required;
To maintain a schedule of review dates of equipment so they are up to date with software and are kept in good working order physically;
To generate proposals when required or requested by the IT Manager;
To utilise IT software for communication, task tracking and documentation within the IT Dept;
To install, configure, and test network components or devices whether physical or virtual;
To acquire and analyse network performance data to monitor network activity;
To optimise and maintain the performance of the network services or systems;
To Investigate and problem solve any technical network issues;
To undertake upgrades to the networks including physical and virtual;
To interpret written requirements and technical specifications; and
To maintain accurate logical records when carrying out network tasks.

Strong interpersonal skills with the ability to communicate effectively both orally and in writing;
To have a pleasant and approachable demeanour;
At times, the ability to work with the minimum of supervision;
The ability to work as part of a team, demonstrating a willingness and ability to perform all functions required of team members;
Highly organised with the ability to prioritise;
A creative thinker with the ability to see new opportunitie;
A willingness to undertake further training and professional development;
A confident and conscientious approach to work;
Be able to document procedures;
Be able to adapt and learn effectively;
Be able to diagnose and fix faults with I.T equipment;
To be able to follow instructions and perform checks of systems; and
Ability to articulate and log faults on the Helpdesk software.

Knowledge Required:

PC building and configurations;
Apple iOS;
Mobile Phone OS;
M365 applications;
M365 Administration;
Active Directory & Group Policy;
Printer fault fixing;
Windows 11;
Networking fundamentals;
Switch configuration (Aruba);
Wireless Access points (Meraki);
MDM knowledge (Intune/End point manager);
Network management and fault finding;
VLAN configuration;
Physical network modes, ethernet, Fibre types, GBICS;
Active Directory & Group Policy; and
Remote access software and remote helpdesk support.

Qualifications Required:

Related qualification in I.T; and
Qualification in networking or relevant experience in networking.