ICF Service,Transition and Exit Managers

This is a once in a decade opportunity to be part of designing a new operating model for HR and Finance services in the Cabinet Office. The MyCO Programme is a small, focused team made up of programme, functional and technical specialists delivering a major corporate services transformation programme at the heart of government. The Programme is accountable to the Chief Operating Officer and Cabinet Office Ministers, and has been set up to deliver the government's Shared Services Strategy for the Cabinet Office. The Programme goes beyond IT and service replacement - this is about transforming how we deliver corporate services. The focus is on business and organisational change to ensure the technology and services introduced optimise the way we work. The MyCO Programme sits within a wider cross-government programme, the Matrix Programme, which is a transformation initiative working with eight other government departments. The Matrix Programme is a unique cross-government collaboration that will unlock simpler, better, and more joined up working by bringing together the systems, processes, and ways of working for key government functions such as HR, Finance or Procurement, commonly known as Shared Services. Matrix will deliver the Government's three overarching objectives for shared services: Better experience for all users - intuitive systems that are easy to use and mobile-enabled.Efficiency and value for money - better systems and services which support productivity and seek to reduce costs.Standardised processes and data. The complexity and fast pace of the programme means the successful candidate must have as a minimum, significant experience working in large public sector projects or programmes. Experience of technology driven Software as a Service (SaaS) Enterprise Resource Planning (ERP) system implementation would also be beneficial but not essential. The successful candidate will need experience, knowledge and confidence in order to manage the evolving and competing priorities of the team. Please note this is a busy and high performing team, consisting of specialists delivering a time-bound programme.The successful candidate will be highly experienced and able to 'hit the ground running'. Reporting to the Head of the Intelligent Client Function (ICF) there are two exciting roles available in the team at SEO level: The ICF Live Service, Transition & Exit Managers will be responsible for the BAU service management of the Cabinet Offices' shared services call off contract, as part of the wider Framework Authority, as well as service transition and exit related work as we move to the Matrix system and service. You will work closely with the Head of ICF and service provider to establish a clear understanding of the current service to be able to effectively manage and mitigate service risks and issues and identify potential improvements. Alongside this you will need to establish effective working relationships with colleagues across the corporate services group including Finance and HR and commercial specialists. You will also collaborate with the Framework Authority for the contract, Government People Group (GPG), and other government departments using the service such as DWP, MOJ, ONR, HSE, HO, EA and Defra Group. The core responsibilities are to:

• Manage and provide strategic oversight of the SSCL service for Cabinet Office by coordinating activity in HR, Finance and commercial service management.
• Manage an effective change process, through the line management of an Change Lead, to ensure the process is documented and validated and provides value to for money against the existing service catalogue.
• Take accountability to resolve strategic service problems and service incidents as well as driving analysis and resolution of complex issues, being proactive and enlisting support and escalating where appropriate.
• Create and present regular performance reports to Senior Management and formal governance boards, providing a single view of service performance. Attend regular supplier led boards as the CO representative.
• Conduct periodic quality assurance of service delivery.
• Work alongside contract managers; managing service mechanisms, such as service level agreements (SLAs) and KPIs to deliver to agreed performance targets in a cost effective and timely manner across all relevant functions.
• Developing and maintaining a strategic supplier relationship and service stability in readiness for service transition and exit.
• Working with senior colleagues in transition and exit planning and input into wider Matrix programme activities.
• Developing and maintaining business relationships to define new and improved ways of working, inputting into the design and implementation of new service model.
• Reviewing and assurance of Matrix Programme plans and activities.
• Representing the Cabinet Office in working groups and boards to ensure service transformation for shared services meets CO requirements.