ICT Field Services Engineer

Are you passionate about using your ICT skills to make a meaningful impact? Join our team at Birmingham Hospice as an ICT Field Services Engineer and be the driving force behind technological solutions that directly benefit those in need., As an ICT Field Services Engineer, you will have the opportunity to work on diverse projects that drive positive change. From setting up communication systems in remote areas to providing technical support for education initiatives, your expertise will be the key to transforming lives through technology. We believe that technology has the power to bridge gaps and create opportunities. With us, you will not only be advancing your career but also making a difference in the lives of our people. Your role will be crucial in ensuring that our programs run smoothly and efficiently, ultimately leading to greater impact and outreach.

In this new and exciting role, you will be required to:

- Provide first, second, and third-line support services to our people and maintain and improve our infrastructure.

- Deliver the hospices end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

- Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements.

- Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures.

Birmingham Hospice provides expert palliative and end of life care for people and their families living with life-limiting illnesses.

We believe that all people in Birmingham should have access to the best specialist care and support - when, where and how they need it. Our vision is a future where everyone with a life-limiting illness will live and die with dignity and in comfort. Our mission is to enable more people from all communities to access the care of their choice at the end of life.

During a recent CQC inspection our sites have been rated outstanding, with independent health care regulators highlighting that colleagues and services are caring, responsive and well-led.

Our outstanding teams are passionate about providing the very best care, and patients and their loved ones are at the heart of everything we do.

Our values of kindness, respect, innovation, togetherness, positivity and openness are at the centre of who we are, what we do and how we behave. We pride ourselves on being an inclusive, welcoming, caring and supportive team. Were offering a competitive salary, with generous holiday allowance, a contribution pension scheme, and a commitment to investing in our people through employee benefits and ongoing professional development.