ICT Network Services Support Analyst

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process, Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years.
As part of the ICT Network Security Team role within DDaT (Digital, Data & Technology). You will be engaged in operational duties, ensuring the delivery of a reliable and secure environment to support infrastructure and clinical systems fulfilling the terms and conditions of the service level agreements.
This is an exciting and challenging role, and you will be working with the following technology disciplines - Enterprise routing/switching within a campus design, Wi-Fi Enterprise Wi-Fi based hardware/software, Cisco SD-A and Cisco ACI.

Main duties of the job
You will provide support for the ICT Network Systems Team Leader in relation to tasks such as daily operations, monitoring and system housekeeping. You will be required to analyse calls that are logged by end users and internal ICT teams to identify resolutions, or escalations., You will play a large part in maintaining the professional image of the Health Board ICT Services.
Interaction with customers and the Health Board ICT Services staff at all levels will be of the utmost importance; in particular an excellent working relationship between the post holder and the main customer contacts will be essential.
- Ensure their own knowledge of network and security systems is underpinned by both theoretical knowledge, acquired through appropriate training and research, such as specialist vendor training; and practical experience in networking support.
- Support the ICT Network Services Team Leader in the management and maintenance of networking and security systems, including testing, installation, commissioning and replacement.
- Monitor the network infrastructure on a day-to-day basis, ensuring that all errors, breaches and alerts are identified and addressed.
- Identify and evaluate areas which will benefit from improvement.
- Be required to work daily with minimal supervision.
- You may be required at times to work outside of standard working hours. You could also be expected to join on an ongoing basis an out of hour's on-call escalation rota.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.