ICT Service Delivery Team Leader

We manage a diverse range of applications and systems within our team: we ensure the continued operation of Council business, providing critical support for the organisation's infrastructure, and managing the security and efficiency of our digital environments.

There will never be a dull moment working with us, as flexibility and teamwork are key to our successful way of working.

We are a small, energetic and dynamic team, central to the organisation's operations, and we take pride in supporting our colleagues, securing our network, and safeguarding our digital assets.

About the role and team

We are looking for an enthusiastic, knowledgeable ICT Service Delivery Team Leader to run our high-performing and busy ICT Service Desk team.

While the primary focus will be on managing and optimizing the ICT Service Desk operations, you will also be required to provide support for network troubleshooting and system maintenance, installing and managing the ICT infrastructure of our organisation. This will include advising on technical issues to ensure we meet our operational requirements, attending both virtual and in-person support sessions, and documenting solutions.

To support our colleagues, you will also be responsible for providing a high level of technical and administrative support, whether through resolving hardware issues, assisting with software installations, or further developing our ICT support systems.

The role will also require you to support our cybersecurity function, ensuring that we are prepared for any potential security threats we may face. Leading the team, you will update our various cybersecurity protocols and run the delivery of training and simulation exercises.

The team works closely with other departments, and at times, you would be required to support the delivery of ICT services for organization-wide projects and support the technology infrastructure processes.

Previous experience in technical support and accurately diagnosing and resolving a variety of ICT issues will be an advantage.

You will also be provided with support from the ICT Manager and the opportunity to attend training sessions both delivered internally and externally as required., In support of our people and our Climate Change Strategy, we welcome hybrid working and are happy to talk flexible working too, where appropriate to the role. There are some roles where hybrid and/or flexible working may not be possible, particularly where we need to be responsive to meet the needs of our residents and businesses.

We are looking for a well-organized and dynamic individual to lead our ICT Service Delivery team in a busy and ever-evolving environment.

You will possess sound judgment, attention to detail, and an awareness of the critical nature of network security and performance.

You will be educated to degree standard or equivalent, with a strong background in IT network management. Knowledge of Windows servers and desktops (2019, 2022, 10 and 11), network architecture, virtualisation, firewalls and VPNs, cybersecurity principles, and experience in managing varied enterprise-level IT infrastructure would be a great advantage, as would past experience in a public sector (or similar) environment.

Excellent communication skills, both written and verbal, the ability to plan ahead, and strong problem-solving abilities are essential. You should have excellent ICT diagnostic and organizational skills and be able to work quickly and under pressure with minimal supervision.

So, do you enjoy a varied job where no two days are the same?

Are you interested in optimizing network performance and ensuring robust cybersecurity?

Can you think on your feet and work on your own initiative?