ICT Service Desk Manager

We are currently seeking to employ a committed and motivated ICT Service Desk Manager, to manage and lead the ICT Service Desk team, including hiring, training, and coordinating day to day work schedules for a small team of primarily 1st / 2nd Line service desk engineers across all local and remote College Sites. The ideal candidate will oversee the day-to-day operations of the ICT Service Desk, ensuring timely and effective resolution of support requests across all College sites. The ideal candidate will also act as a 2nd / 3rd line escalation point to the ICT Service Desk Team for the resolution of more complex service desk tickets. While also escalating issues to the Head of IT as needed.

• Range of relevant IT specialist, practitioner skills/qualifications
• Working knowledge of Microsoft Applications;
• Experience of Windows Server Administration;
• Technical knowledge and practical experience in the installation, configuration, administration, maintenance, development and management of IT Networks;
• Knowledge of Office 365;
• Technical knowledge and practical experience in installation and maintenance of hardware and software systems, preferably within an education environment;
• Knowledge of current learning technologies and IT developments;
• Strong interpersonal and verbal skills;
• Proven experience as an effective communicator;
• Excellent customer focus with the ability to build productive working relationships with staff at all levels;
• Hands on approach with the ability to work effectively as a team member;
• Excellent planning, organisation skills with the ability to manage and prioritise work effectively to meet deadlines under pressure;
• Ability to work on own initiative and flexibly to meet the needs of the College which may include unsociable hours, (evenings/weekends);
• Willingness to undertake further professional development in line with College needs;
• Experience of working within an IT service desk environment;
• Ability to drive and work at remote sites on occasion;
This is an excellent opportunity to join a friendly college in North Yorkshire with fantastic facilities, excellent CPD opportunities and a great working and learning environment.

£32,384 to £34,190 per annum Permanent Craven College Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16-18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of 'enriching lives through learning'. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton. We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.