ICT Service Desk Specialist Support Officer

The post holder will:

• Work within Service Point (ITSM) to take and respond to service point calls.
• Deal with users via the telephone in order to help resolve their ICT issues.
• Report daily to the Desktop Team Leader.
• Update service point calls with call updates and resolutions.
• Be able to build and fix ICT peripherals in a timely manner.
• Be able to prioritise calls which are logged by users.
• Work alongside other ICT desktop support staff.
  
  You will provide desktop support services to clinical and non clinical users across the healthboard. The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within ICT within your application which is essential for this role.
The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space., Experience in an ICT setting is essential for this role, experience in a healthcare setting is desirable. You will be required to travel promptly between sites and make decisions sometimes without availability of an escalation. You will also be required to carry kit to and from locations. You may be required to sometimes work in other health board locations. You will be expected to participate in an on-call rota and the ability to travel in a timely manner is essential for this post as you will be expected to travel between sites across the health board. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values:
• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.