ICT Service Helpdesk Analyst

ICT Service Helpdesk Analyst Ref: ME2324057 Hours: 37 hours per week Salary: In the range of £23,445 - £25,916 per annum (Dependent on skills, experience and qualifications) Reporting to: ICT Services Manager (Network) Primary Location: Northampton, Booth Lane Campus Closing Date: Sunday 24th November 2024 Interview Date: Week Commencing - 9th December 2024 About Northampton College Northampton College is proud to be the leading provider of further education in the South East Midlands region. As a College, who have been rated by Ofsted as 'good' with outstanding features, we are committed to developing the professional and technical skills of our students, who are the workforce and leaders of the future. The Team The ICT Services team look after the installation and support of all lCT, Audio Visual and communications equipment over 3 different college sites. We are a busy department supporting our students and staff with over 4500 college owned client devices/computers. The Role The ICT Support Helpdesk Analyst will be based at Booth Lane Campus and is an integral role within this busy team, The role will be providing ICT Support to staff and students at all three campuses as required. The post holder will be the primary ICT Support contact for both staff and students by telephone or face to face at the Booth Lane office and will triage faults and assign to ICT services technicians accordingly. The post holder will also be the primary contact for staff stationery requests and organising/providing items in timely manner. The Successful Candidate The successful candidate's knowledge, skills, experience, abilities and qualities will include:

• Experience in a pc support environment.
• Working knowledge of Microsoft office and other Microsoft office applications.
• Knowledge of cloud technologies such as Microsoft office 365.
• An ability to travel to other college sites when required.
• Have good physical fitness with the ability to perform manual handling and climb steps and ladders.
• Ability to communicate with a wide range of people in a demanding environment.
• An ability to effectively manage their time so that faults are cleared in a timely manner. Triaging noncritical faults to ensure the critical ones get resolved first.
Rewards and Benefits include
• 35 days annual leave, comprising 24 personal days, pro rata (1 September - 31 August), including 8 bank holidays and 3 closure days. The College reserves the right to designate up to 3 closure days per holiday year.
• Discounts through membership of the NUS, ranging from Student Prime (Amazon), to eating out, fashion, beauty, entertainment, technology and travel.
• Eligible to join the Local Government Pension Scheme (a defined benefit scheme including an employer contribution rate of 25.40%).
• Access to continued professional development.
• Free car parking and electric car charging facilities.
• Gym facilities.
• 24 hours per day, 365 days per year Employee Support Helpline.
• Enhanced maternity/shared parental and paternity schemes.
• Paid Compassionate Leave - up to five working days paid absence (in a rolling twelve-month period) on compassionate grounds in the event of bereavement or serious illness of a close relative).
If you would like to be a part of our successful team please go to https://www.northamptoncollege.ac.uk/working-for-us.html for further details on how to apply. This post will require a Disclosure and Barring Service (DBS) check.

The successful candidate's knowledge, skills, experience, abilities and qualities will include:
• Experience in a pc support environment.
• Working knowledge of Microsoft office and other Microsoft office applications.
• Knowledge of cloud technologies such as Microsoft office 365.
• An ability to travel to other college sites when required.
• Have good physical fitness with the ability to perform manual handling and climb steps and ladders.
• Ability to communicate with a wide range of people in a demanding environment.
• An ability to effectively manage their time so that faults are cleared in a timely manner. Triaging noncritical faults to ensure the critical ones get resolved first.
  
  About Northampton College
Northampton College is proud to be the leading provider of further education in the South East Midlands region. As a College, who have been rated by Ofsted as 'good' with outstanding features, we are committed to developing the professional and technical skills of our students, who are the workforce and leaders of the future. The Team The ICT Services team look after the installation and support of all lCT, Audio Visual and communications equipment over 3 different college sites. We are a busy department supporting our students and staff with over 4500 college owned client devices/computers.


• 35 days annual leave, comprising 24 personal days, pro rata (1 September - 31 August), including 8 bank holidays and 3 closure days. The College reserves the right to designate up to 3 closure days per holiday year.
• Discounts through membership of the NUS, ranging from Student Prime (Amazon), to eating out, fashion, beauty, entertainment, technology and travel.
• Eligible to join the Local Government Pension Scheme (a defined benefit scheme including an employer contribution rate of 25.40%).
• Access to continued professional development.
• Free car parking and electric car charging facilities.
• Gym facilities.
• 24 hours per day, 365 days per year Employee Support Helpline.
• Enhanced maternity/shared parental and paternity schemes.
• Paid Compassionate Leave - up to five working days paid absence (in a rolling twelve-month period) on compassionate grounds in the event of bereavement or serious illness of a close relative).
If you would like to be a part of our successful team please go to https://www.northamptoncollege.ac.uk/working-for-us.html for further details on how to apply. This post will require a Disclosure and Barring Service (DBS) check.