ICT Service Technician

You will make a difference as an ICT Service Technician by aiding outcomes in education for students and supporting teachers in the effective use of IT.

What will you be doing?

• You will establish and enforce compliance with both the departmental and Council policies, regulations and codes of practice.


• You shall develop solutions to given problems and situations within a specific field and where appropriate ensure their implementation.


• Daily, you'll provide advice to customers about compliance, legislation, regulation, policies and technical issues. You will ensure that effective customer relationships are established and maintained, advice provided is understood, and any risks and benefits are identified.


• You will identify and review data and conduct analysis when required to assess problems.


• You shall contribute to effective team working ensuring that records are current and accurate and team members up to date with any issues or developments.
  
  We require you to hold a current IT qualification or have the equivalent demonstrable experience of desktop applications and Windows operating systems - NVQ3 or equivalent in the IT field or A+, N+, MCP Desktop Qualifications.


• You shall have demonstrable problem-solving skills in standard IT problems.


• You will have experience of logging calls on an industry standard service desk and Microsoft.


Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post
You will be expected to travel throughout the authority and surrounding area so must have a full valid driving licence with regular access to a vehicle or have alternative appropriate means of travel.

How a career at South Gloucestershire Council is different


• We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.


• We invest in the careers of our people and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.


• What's special here is the strength of the team ethos, the support and the training.


• As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities


• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.


Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.


• We're providing essential services across our internal network to ensure we can fully support our community.


• We're positive and forward thinking, always looking for new and innovative ways of working work and we're ambitious about the future.


• We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.


We're making a difference, be part of it!
We also have a full-time limited term contract until September 2025.