ICT Services Delivery Technician

The successful candidate will deliver high calibre operational services within Client Cloud & Security Data centres, supporting the design, quotation, build and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment. Once implemented they will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning and Hands and Eyes support at a designated base location. The successful candidate will be required to support on-call duties on a rotational basis and may be requested to travel between the site locations on an occasional basis,

• Support of pre-scheduled and reactive operational workflow at the primary Data Centre location] or on a pre arrange basis at another location.
• Plan efficient use of Data Centre space & Cabinet utilization, working to the Client Hosting Data Centre Standards.
• Quotation preparation against defined standards and OLA's.
• Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.
• Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.
• Provides pre and post-sales support to associated support specialists, Account and Service Managers.
• To manage Remedy/ServiceNow tickets and action within any agreed internal OLA's or Customer SLA's..
• Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.
• Support Incident and Faults investigations, identify causes and effect remedies
• Prepare accurate / timely reports as required
• Ensure corrective / repair works are carried out in accordance with current regulations
• Participate in emergency call out roster providing cover for weekend and team member absences, as required
• Establish and develop trusting, meaningful relationships with Facilities Managers, Client staff and representatives
• Ensure day to day and future compliance to safe working practices, quality standards conformity and best practice methods
• Volunteer ideas / initiatives that contribute to the service levels and delivery
• Undertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competencies
  
  Experience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and patching (copper/fibre).
• Solid understanding of the Mechanical/Electrical configuration of a Data Centre.
• Experience in using MS Office suite of tools
• Experience in using ticket management tooling such as Remedy or ServiceNow.
• Excellent Customer and Supplier relationship skills
• SC Clearance
• Flexibility to support work activities at other Data Centre locations on occasion.
Desired
• CNET CDCTP certification
• Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).
• Can show knowledge (at a foundation level) of some or all of following:
• Operating systems, e.g. Unix, Windows, etc.
• Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.
• Backup and recovery
  
  CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.