ICT Support Apprenticeship - 10385

Join Gloucestershire Hospital Education Service (GHES) as an ICT Solutions Technician Apprentice. GHES is an Alternative Provision School and a service within Gloucestershire County Council, currently based in Cheltenham, providing education for students across the county who are too unwell to attend school. In this role you will learn how to provide front-line ICT technical support for the staff and students who work at GHES. You will support the work of the Learning Technologist to ensure ICT systems, hardware and software configurations support the education of all of our learners and the delivery of teaching online. It is an opportunity to apply technical ICT knowledge and skills in an educational setting and within a hospital ward environment (at Gloucester Royal Hospital). The apprenticeship may lead to further opportunities with GCC and the Schools ICT team, or a great start to becoming and ICT Support Technician in a mainstream school. You will also complete an NVQ level 3 in ICT Solutions. As an apprentice, you will spend 20% of your working week learning and studying. If you have a willingness to learn, enthusiasm, and enjoy the technical aspects of ICT alongside problem solving, we would like to hear from you. As with all support roles in GHES, the position is a term-time only position of 39 weeks per year with 2 additional weeks during school holidays alongisde 5.6 weeks holiday allowance. This is based on 36 hours per week. Staff Wellbeing at GHES The induction to GHES is just the start of how we support all our staff here at GHES. The wellbeing of staff is paramount to maintaining a successful and forward-thinking service and an outstanding learning environment. GHES recognises that our staff are our most important resource and are to be valued, supported and encouraged to develop personally and professionally within a learning and caring community. Support for staff's wellbeing needs to be personalised and bespoke to meet the specific needs of staff as these arise. When staff are happy, motivated and purposeful in their approach this will have a huge positive impact on the wellbeing and achievement of learners. To support all our staff we have the following in place:

• Clear policies and procedures are in place to support and safeguard staff, e.g Menopause, Home Visit, Equality policies
• Job descriptions and person specifications to ensure staff members know what is expected in their role and the right person is recruited where vacancies exist
• Continuing professional development opportunities and supportive performance management processes
• All line managers have an open-door policy and regularly check in and meet with colleagues
• Mental health & wellbeing is part of staff induction
• 30 minutes of planning time is allocated before each online lesson
• Ongoing professional support, e.g case reviews, teaching & learning reviews, link tutor/case manager meetings
• Non-contact time for all staff on Wednesday afternoons; allowing staff to meet and carry out admin / leadership responsibilities
• Regular team meetings; mix of face-to-face and online
• Flexible working patterns
• Introduction of Wellness Action Plans (Appendix 1) so line manager knows how best to support staff and what reasonable adjustments are needed
• Annual wellbeing surveys to understand the areas of work-life that have a negative effect on wellbeing
• Reflective supervision accessible to all staff
• Referral and signposting to external sources of support where necessary, e.g Occupational Health, access to the Employee Assistance Programme that provides free, confidential counselling and advice for employees, available 24/7
• 4 staff trained in Mental Health First Aid
• Staff WhatsApp group; one to share work related issues and one for more informal chat
• Staff book group
• Social events
  
  We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

You will receive the following benefits as an employee of GCC:
• Flexible and agile working opportunities
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
• You may be offered a permanent position on completion of your apprenticeship
• You will be gaining industry skills, a salary and a qualification whilst in post
• You will be eligible to free off-site parking or 100 free bus journeys on a travel card