ICT Support Assistant

We have an opportunity for an ICT Support Assistant to join our busy ICT Department. You will report into the ICT Manager and be responsible for contributing to the efficient and effective delivery of day-to-day Help Desk services that are clear, accountable and responsive to customer needs. Understanding how the organisation's ICT systems support business processes; supporting changes and improvements in ICT systems and the business.
Main duties include:-
+ Monitor and resolve ICT support calls raised in the call logging system and directly by phone to the helpdesk
+ Operate and develop Trident's help desk service and provision of first line support, assisting with procurement and stock control
+ Establish excellent working relationships with all the organisation's customers (internal and external)
+ Ensure effective liaison with ICT Manager on all associated tasks and processes as required
+ Assist with hardware and software problem solving, and liaising with suppliers as necessary
+ Support of business activities and operations including flexible working (i.e. start and finishing times) and out of hours cover
The benefits;
+ 34 days annual leave, plus the option to purchase up to 5 additional days
+ Birthday leave
+ New Home leave
+ Life assurance (3 x salary)
+ Employee Assistance programme
+ Employee Wellbeing programme
+ Flexible Working options
About You
+ ICT skills essential to 1st / 2nd line to include Helpdesk, PC builds, Mobile devices builds, general troubleshooting, network skills, LAN/WAN technologies, TCP/IP, Network monitoring, VoIP, network printing, software installation, Microsoft Applications Exchange, SharePoint, CRM, MS Office) Windows 7, 10, EDM, Admin Tools and SQL admin
+ Strong interpersonal skills to enable effective liaison with internal and external clients
+ Relevant business qualification with proven demonstrable business process experience
+ Support, administration and management of software applications
+ Full clean driving licence
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.
The Group consists of;
+ Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
+ Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.
Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.
We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do.
As a Disability Confident Committed Employer, we have committed to:
+ ensure our recruitment process is inclusive and accessible
+ communicating and promoting vacancies
+ offering an interview to disabled people
+ anticipating and providing reasonable adjustments as required
+ supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
+ at least one activity that will make a difference for disabled people
Applying
All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.
All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.
Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).