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ICT Support Intern

IVECO S.p.A.

ICT Support Intern

Salary Not Specified

IVECO S.p.A., Fryerns, Basildon

  • Full time
  • U
  • Onsite working
  • Graduate programme

Posted 3 weeks ago, 24 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8aad2d7db06e40f6b9ff76b8e2bcd31f

Full Job Description

  • Provide ICT operational support and administration of processes and procedures related to use of ICT systems and services.

  • Update, manage and maintain asset databases, tracking and managing changes and planning refresh programs.

  • Provide cover for ICT Managerial activities and support to central ICT projects and initiatives, as required


    • Dimension
  • Support to CNH Industrial businesses, across 4 sites with approx. 800 PC users, accessing local and centrally based systems.

  • Support of Telephony, including 600 mobile phones (including Android Smartphones), plus 100 mobile broadband devices.


    • Essential Responsibilities

    The successful candidate will work within the ICT team and be trained, as required, to fulfil any technical activities.

    Day to Day Operational Support
  • Manage day to day activities relating to mobile telephony and home broadband in support of field staff

  • Maintain local and corporate databases ICT Asset Databases

  • Analyse and prepare detailed forward planning for the ongoing PC refresh program.

  • Analyse Telecoms invoices, raise queries with suppliers for any discrepancies and split costs allocations for recovery from the business

  • Liaise directly with the CNH Industrial UK user community at all levels relating to the support and use of ICT equipment and ICT Service Delivery, giving advice, training, problem determination and assessing new requirements

  • Liaise, co-ordinate activities of ICT suppliers and their technical staff to ensure prompt, timely support and service delivery. Monitor supplier services and SLAs and liaise with suppliers and management to ensure services are maintained. Escalate issues to appropriate management and supplier contacts.

  • Provide cover for ICT operational management activities as required

  • Support any other ad-hoc projects as required


    • Servers
  • Test and apply appropriate updates and patches

  • Manage user access to server data, printers and services.

  • Manage security, auditing and server space allocation.

  • Monitor and manage scheduled processes, batches

  • Manage and monitor backups, ad-hoc restores, define disaster recovery policies


    • UK Application Support and Management
  • Monitor status, carry out problem determination, liaise with supplier, apply patches and fixes.

  • Work for Application Maintenance providers to implement changes and carry out Problem Determination

  • Support users and facilitate their access to local systems


    • Support on ad-hoc projects
  • Engage with ICT colleagues and the business, define deliverables and scope, engage and manage external suppliers as required.

  • Problem determination/resolution/escalation regarding project changes, installation and on-going developments

  • Communication, advice and consultancy to users, management, suppliers and central teams.

  • Changes. Assess changes and risks. Define contingency plans and liaise with users.


    • Security management. Ensure that appropriate policies and procedures are in place and adhered to. Communicate security policies when appropriate.

    Job Specification

    Impact
    ICT services are essential for the organization and staff to carry out their daily business. Loss of service can have severe impact, from loss of production systems (manufacturing), whereby 100s of people are unable to work, to the isolation of the field based person who has lost data or voice services and is unable to work. It is essential to ensure maximum availability of ICT services.

    Maintaining and administering the Asset DB enables us to keep track of resources and control ICT costs and ensure the right tools are being provided.

    Communication

    ICT services are utilized by almost all individuals in the company, so communication verbally, face to face, by phone or by email

    is expected.

    Many services are managed and maintained by external service providers. This requires managing those resources:

    running through problem determination and diagnostic processes, ensuring they meet agreed SLAs, escalating where SLAs are not

    met or urgency prevails.

    Ensuring documentation, processes and procedures are in place for ICT colleagues and end users will reduce the need for repeated interventions and explanations., NOTE: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities or physical requirements of the incumbent. Incumbent may be asked to perform other duties as required.

    Qualifications in an ICT related discipline, preferably with experience in an ICT Operational role.