ICT Support Technician - Level 1

Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.

• You will have experience of working within an IT service desk or ticketing solution (Connectwise/Manage Engine etc.) to provide
support and advice to staff experiencing IT issues.
• You will have at least A level or equivalent qualification in Maths, IT, or similar area (or can demonstrate ability to this
level).
• You will have willingness to develop existing skills and continue personal development.
• You will have two or more years' experience delivering ICT support.
• You will have the ability to demonstrate a professional, confident, and positive ''can do'' attitude at all times.
  
  Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and
inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way [https://www.thebiglifegroup.com/our-story/the-big-life-way/]. What you'll be doing You will be delivering a first-class IT service desk function to approximately 700 users at range of different sites and schools. You will provide proactive customer focused hardware/software and telecoms support, troubleshooting and triaging all types of IT issues. You will also be working on your own initiative when required as well as with a team to provide remote and on-site support.


• An annual salary of £27,711 (NJC point 12).
• A permanent, full-time contract for 35 hours a week
• 25 days holiday (pro rata), and 30 (pro rata) once you've been here five years.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• Based at Zion Centre, 339 Stretford Road, Manchester, M15 4ZY with some travel to other offices required.
• Ongoing personal and professional development through regular supervision
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes, and support.
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