ICT Support Technician - Level 2

You will be delivering a first-class IT service desk function to approximately 700 users at range of different sites and schools. You will configure, troubleshoot, and monitor the functioning of all IT devices, undertake pre-emptive maintenance on telecoms equipment and escalate any issues which are unresolved in a timely manner. You will also assist in the configuration and deployment of applications via InTune and other MDM solutions. You will also provide support and direction to the Level 1 service desk technicians., Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.

• You will have two years of experience working as a level 2/senior technician within an IT service desk or ticketing solution to
provide support and advice to staff experiencing IT issues.
• You will have experience of supporting level 1 technicians with resolving issues and of escalating incidents to managers when
appropriate.
• You will have experience of working in a busy office environment.
• You will have at least A Level or equivalent qualification in Maths, IT, or similar area (or can demonstrate ability to this
level).
• You will have a willingness to develop existing skills and continue personal development.
• You will have the ability to explain technical information to a non-technical audience.
• You will have knowledge in areas such as office 365, network administration and troubleshooting, networking, and telecoms etc.
  
  Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and
inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way [https://www.thebiglifegroup.com/our-story/the-big-life-way/].


• An annual salary of £31,067 (SCP 19).
• A permanent, 28 - 35 hours per week contract (TBC).
• 25 days holiday (pro rata), and 30 (pro rata) once you've been here five years.
• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
• Based at Zion Centre, 339 Stretford Road, Manchester, M15 4ZY with some travel to other offices required.
• Ongoing personal and professional development through regular supervision
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes, and support.
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