ICT Systems Officer

The ICT Systems Officer is a wide and varied role, taking in ICT systems management, monitoring and support across the Trust. Primarily based at Birkenhead Sixth Form College the role may require support to be provided in a temporary or ongoing capacity at either site depending on their needs.

Below gives a sense of the range of responsibilities involved in the role but is not exhaustive:

· To provide 1st and 2nd line technical support across all sites of the Trust

· Support the Senior Director (IT & Estates) in delivering, developing, maintaining and supporting technology across the trust.

· Support & Development of Microsoft 365 Apps for enterprise (E-Mail, Teams, OneDrive, Forms, Office)

· Support & Development of Microsoft Intune / Endpoint Configuration Manager

· Assist in ensuring all Trust devices are fully functional, including but not limited to, desktops, laptops/tablets, large panel displays, projectors, Multi-Function Print Devices and VOIP Phones.

· Carry out the installation of hardware and software as directed by the Senior Director.

· Liaise with external technical groups, external academic groups and suppliers of hardware and software.

· Undertake research to ensure systems are maintained and operated to latest standards and within applicable legal frameworks.

· Be able to respond flexibly to developments in a rapidly changing environment which may require adjustments to the range of duties described.

· Undertake any other duty the Principal may require from time to time.