ICT Systems Support Senior Analyst

The post holder will be required to function effectively in a busy customer focused and technically challenging environment within ICT Services. The post holder will work as part of the Infrastructure Team within ICT Services and will undertake the technical tasks required in providing a comprehensive systems support service to the Health Board. The post holder will be involved in project and technical support. This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide a level of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICT Services and its customers. There may be a requirement, at times, to work outside of standard working hours and/or on an on-call basis

The post holder will be required to develop and maintain working relationships with:-

ICT Services staff at all levels Health Board staff at all levels including: members of the Informatics department, Facilities Management Contact Centre Staff, Works and Estates Project Officers NWIS and colleagues within the Health Board and counterparts throughout Wales Suppliers External support organisations Other organisations e.g. WAG, Social Services etc.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board (ABUHB) has a large and complex ICT service that underpins the delivery of digital health care. ICT supports around 14,000 users and over 200 services across more than 120 sites. The adoption and expectations placed upon digital healthcare are expected to grow substantially over the next 5 years as the health board embraces mobility both in primary and secondary care settings.

Reporting to the ICT System Team Leader, the post holder will be part of a team that supports the ICT infrastructure of the Health Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services., Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.