ICT Technical Support Engineer

We are seeking a highly skilled and motivated ICT Technical Support Engineer to join our dynamic IT team. In this role, you will be responsible for providing technical support to our employees, you will ensure the efficient operation of designated computer, radio communication, smart phone and telephony systems across the South Wales Police force area. You will be conversant with PC hardware, Windows 10 and have knowledge of various hardware, peripherals, software and communications equipment along with their associated management systems.,

• Provide second line technical assistance to support the end users.


• Attending sites around the South Wales area using our fleet vans to provide technical support.


• Install, configure and maintain hardware and software systems.


• Collaborate with colleagues to resolve technical issues and escalate problems when necessary.


• Keep up-to-date with the latest trends and advancements in ICT technologies, providing recommendations for improvement and innovation.


• Ensure data integrity and security is maintained and enforced at all times.


• Maintain the security of South Wales Police sites, devices and network., The Technical Support Engineer sits within the department's Technical Delivery section and reports to an ICT Senior Support Engineer in the devices team.
  
  Must have a good standard of education to at least GCSE A-C Level, including Maths and English or be able to demonstrate equivalent skills and abilities.


• Must have a current valid full manual UK driving licence


• Must have a proven track record maintaining end user devices including laptops, desktop and smartphones.


• Strong knowledge of Microsoft Windows operating system and Office 365 applications.


• Proficiency in diagnosing and resolving hardware and software issues


• Experience in providing second line technical


• Experience in PC/Laptop configuration and


• Experience in modern device management including Windows and Android platforms.
  
  About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!
  
  Training and professional development opportunities


• Local Government Pension Scheme


• 24 days Annual Leave increasing to 29 years after 5 years employment


• Flexible working dependant of duties


• Free on-site parking


• On site fitness centre and canteen


• Collaborative and supportive work environment.


• Cycle to work scheme


• Wellness programmes


• SWP Diolch Vectis & Blue light Discount Card


• Opportunity to make a meaningful contribution to public safety and community well-being.


Diversity, Equality & Inclusion

As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide.

South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves.

We are committed to achieving a working environment which is free from any form of harassment, intimidation, bullying or victimisation.

Applications are welcomed from all under-represented groups and support will be made available for all applicants as and when requested.

The successful Candidate must be willing to undergo vetting to MC/SC Vetting.

Please note, if you are subject to an ongoing PSD investigation, your appointment or placement in the role may be delayed pending an outcome. Whether the role is held open will be considered on a case-by-case basis