ICT Technician

We are seeking an enthusiastic and dedicated Senior ICT Technician. The purpose of this role is to assist the ICT Lead/Manager in delivering a reliable efficient and consistent ICT systems performance and comprehensive ICT support for the Academy staff and students.,

• reporting to the ICT Lead/Manager, this post holder will be accountable for


• ensure consistent performance of all ICT systems across our academies, providing reliable support and maintenance


• maintain an up-to-date inventory of software and hardware using the Trust's official asset register software


• provide efficient first and second-line support for Academy ICT queries, with technical escalation as needed


• operate the Academy ICT Helpdesk effectively, logging and resolving helpdesk calls within agreed service levels


• assist in managing the day-to-day operations of the network under the direction of the ICT Lead/Manager
  
  5 x GCSEs including Maths and English grade 4-9 or equivalent


• relevant ICT qualifications or equivalent demonstrable ICT technical support experience


• detailed working knowledge of Microsoft Operating Systems including Windows 10/11 and MS Server 2016/19


• experience of supporting ICT networks and infrastructure such as Active Directory, Group Policy, DNS, DHCP, Hyper-V/VMWare , switch/firewall infrastructure and MDM Solutions, This post is covered by Part 7 of the Immigration Act (2016). Therefore the ability to speak fluent and spoken English is an essential requirement for this role.
  
  Strategic Vision: We firmly believe that coming from a disadvantaged background should not determine your future, and our 'Opening Minds, Opening Doors' (OMOD) strategy is about creating the conditions where children, young people and staff can thrive.


Outstanding Leadership: Leadership is the key to unlocking exceptional outcomes for our team and the communities we engage with. We lead by example, fostering an environment of collaboration, innovation, and continuous improvement.

Inclusive Excellence: We are developing a people-first culture, celebrating the diversity of our team and the broader community. Co-construct the essence of an extraordinary workplace that values and leverages the unique contributions of each team member.

System Leadership: Our ambition is to transform the lives of individuals and communities across the trust. We are though leaders on topics important to our communities and offer sector wide support to drive change.

National Collaboration: Our exceptional team members share, and problem solve together across all functions. You will have the opportunity to share your skills, hear from experts and work with staff across the country to develop your practice.

About E-ACT:

Join a trust that is going places!

Having recently won MAT of the Year 2023 at both the MAT Excellence Awards and National School Awards, this is a very exciting time to join us! Why do we feel we have been recognised as a strong MAT? It is down to our dedicated, talented staff that are committed in delivering nothing but excellence for all of our children and young people.

We all pride ourselves in fostering a people-first culture, which extends to all our pupils, staff, and stakeholders. We are proud to lead a community of 38 academies, educating of over 18,000 pupils across our five core hubs. Our staff satisfaction is above national benchmarks and we run a range of projects and programmes to address key topics such as workload and wellbeing.

Our Opening Minds, Opening Doors strategy is at the forefront of everything we do, we don't just prepare our pupils for the world; we equip them to thrive and succeed within it. Through our collaborative approach to education, we aim to open doors to a world of opportunities, where every child can pursue their dreams., Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.


• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.


• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.


• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.


• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.


We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

Collaborative Working: Thrive in an environment that values teamwork and collaboration, fostering a culture of shared knowledge and collective success.

Support System of 38 Academies: Be part of a network of 38 academies, providing a dedicated support system and opportunities for professional growth and collaboration.

Employee Assistance Program (EAP): Access to confidential counselling services, providing emotional support and guidance when needed.

Cycle to Work: Enjoy a healthy commute with our cycle-to-work programme, making bicycles more affordable.

Electric Car Scheme: Take advantage of our environmentally friendly initiative, making electric vehicles more accessible for a sustainable and efficient commute.

Generous Pension: Secure your future with a robust pension plan, ensuring financial well-being during retirement.

Holiday Entitlement: Enjoy 31 days annual leave plus statutory Bank Holidays.

Please read the supporting documentation carefully before completing and returning our application and equal opportunities form.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults., In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.