ICT Technician HIWFRS619051

Job Details:

Salary Range: £33,945 - £35,745 per annum

Work Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh

Hours per week: 37

Contract Type: Permanent

Closing Date: 20 November 2024

Interview Date: w/c 2 December 2024

This is a great opportunity to be supporting the Hampshire and Isle of Wight Fire and Rescue Service's ICT Infrastructure.

Responsible for maintaining Information and Communications platforms used across The Service accountable for 62 sites, 52 mainland and 10 Isle of Wight locations. As part of the Fire Service's ICT Technical Team, you will be interfacing with our users and responsible for providing and supporting high availability blue light services.

Day-to-day you will work alongside both Island and Service Headquarters staff supporting users across the Service. You will carry our routine maintenance activities, respond to ICT incidents and tickets and support ICT delivery projects both locally and using remote tools. You will update and maintain documentation and the ICT Service Management System, interface direct with staff at all levels and liaise with ICT suppliers and partners where necessary.

You will have experience in a similar role with experience of supporting ICT infrastructure and have a technical background supported by formal training, certification, and qualifications. You will require Windows, desktop, LAN & WAN skills and ideally communications experience with radio and / or voice services. Ideally you will have experience working within a large and diverse organisation that provides high quality and high availability ICT applications and services working to ITIL best practice and standards such as cyber essentials. You will be able to engage effectively with business users and suppliers, you will be a confident, proactive individual able to work with limited supervision. Mainland based occasional travel will be required therefore you will be required to drive a company vehicle and must hold a current full drivers' licence.

If you are interested in applying for this role, please provide evidence against the key essential criteria on the Person Specification in the Job Description; this evidence will provide the basis for shortlisting applicants for interviews.

HIWFRS Benefits Include:

-Hybrid working
-28 days annual leave
-Flexible working hours
-Work within a friendly & supportive team
-Training and development opportunities available
-Access to internal network groups
-Company Pension
-Free onsite parking
-On-site gym available
-Emergency Services retail and leisure discounts

Additional Information:

ICT Technician
Job Description and Person Specification

HIWFRS Values:
-Reaching Further - Inspiring and challenging ourselves and others.
-Showing Respect - Fairness, honesty and integrity in everything we say and do.
-Supporting Others - Listening and acting with compassion and empathy.
-Playing Our Part - Recognising the contribution we all make.

Vetting Requirements:

This post is subject to a Standard DBS Check.

Contact Details for an Informal Discussion:

Tim Ransley, Senior ICT Technician on # and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

You will have experience in a similar role with experience of supporting ICT infrastructure and have a technical background supported by formal training, certification, and qualifications. You will require Windows, desktop, LAN & WAN skills and ideally communications experience with radio and / or voice services. Ideally you will have experience working within a large and diverse organisation that provides high quality and high availability ICT applications and services working to ITIL best practice and standards such as cyber essentials. You will be able to engage effectively with business users and suppliers, you will be a confident, proactive individual able to work with limited supervision. Mainland based occasional travel will be required therefore you will be required to drive a company vehicle and must hold a current full drivers' licence.

28 days annual leave
-Flexible working hours
-Work within a friendly & supportive team
-Training and development opportunities available
-Access to internal network groups
-Company Pension
-Free onsite parking
-On-site gym available
-Emergency Services retail and leisure discounts