Identity & Access Mgmt Specialist

What you'll do

Location: UK, Germany, Portugal, Spain

This role encompasses the word-wide E2E accountability for Office IT Infrastructure services like Identity-, Access- & Service Provisioning and Active Directory & Cloud synchronisation. Office IT Infrastructure is a key enabler for the technical delivery of a consistent end user experience and the basis for all other Office IT services and global business application (cloud and on-prem). The services in scope ensure the HR joiner/mover/leaver process, the access to critical Tier0 data and the provisioning of critical Office IT services like E-Mail. Additionally, the accountability includes the user-, object- and attribute synchronisation between the strategic Active Directory domain, Local Market distributed directories and Microsoft Cloud EntraID.

The role owner ensures top-class service through consistent life cycle management and professional solution / service ownership. The specialist is E2E responsible for the solution design and 24/7 operations. He/she ensures SLA adherence for his services by providing solution documentation and transferring knowledge to our interfaces in the process chain (enabling the helpdesk, operations and our suppliers to deliver a world-class service). Furthermore, the role owner is responsible for proper IT lifecycle- & capacity management and furthermore for high-end KPI reporting.

The impact of Active Directory and Microsoft EntraID is key for the business and it is one of the most revenue impacting services for Vodafone world-wide.

Key responsibilities:

• Accountable in terms of technology and functionality for both solutions in all local markets and group entities where Office IT provides their services. Owner of dedicated solutions and accountable to assure an excellent service delivery and drives the optimization and standardization from both a service and cost perspective.


• End-to-end accountable for the entire lifecycle of the chosen products and accountable for adjusting and changing the services according to new business or cost optimization requirements, whilst ensuring consistent service delivery to all local markets.


• Maintaining a good relationship to the vendors involved in the delivery of the solutions and assuring that these vendors meet their defined and agreed KPIs.


• Advocate of the service and driving the marketing of dedicated solutions and supporting all service related projects.


• Accountable for ensuring that customer requirements are understood and able to give advice and provide consultancy to both internaland externalstakeholders, so that the goals with respect to quality, efficiency and costs are consistently achieved.


Who you are

Core experience:

• Ability to communicate to global stakeholders/ SLT´s and across international and distributed teams.


• Strong Active Directory, IT Operations and/or Services Management background (> 5 years of experience in large environments > 50,000 users)


• Familiar with IT Services (e.g. network, server services, Cloud)


• In-depth knowledge of managed services and third parties


Technical / professional qualifications:

• Microsoft Entra ID


• Microsoft Active Directory


• Active Roles


Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.


• Ability to communicate to global stakeholders/ SLT´s and across international and distributed teams.


• Strong Active Directory, IT Operations and/or Services Management background (> 5 years of experience in large environments > 50,000 users)


• Familiar with IT Services (e.g. network, server services, Cloud)


• In-depth knowledge of managed services and third parties
  
  The impact of Active Directory and Microsoft EntraID is key for the business and it is one of the most revenue impacting services for Vodafone world-wide., You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.