IM&T Application Support Analyst

Devon Partnership NHS Trust provides a wide range of NHS services to people with mental health and learning disability needs - in Devon, the wider South West region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on peoples recovery. The Support Analyst Role sits within the Clinical Applications Support Team (live) which in turn is part of the Digital, Data and Technology services Department The Digital, Data and Technology services Department has been formed to align the technical services required to support the digital innovation and transformation of the Trusts business operations. Within the technology services sits the application support team, responsible for the effective deployment, management and use of several key line of business applications and supplementary systems. Working with our IT Managed Service Provider, the team provides expert, timely, and high quality support for solutions that are fundamental to the operation of our organisation. 2 posts available

• 1 x substantive full time (37.5 hours per week)
• 1 x substantive part time (22.5 hours per week)
Main duties of the job This post provides second line support for applications used in the Trust, including Electronic Health and Care Records, Virtual Consultation and Engagement Platforms, and business applications. The post holder will be responsible for investigating problems raised by staff or users and provides resolution to known issues routinely, guidance regularly, and investigation less frequently. The post holder will also ensure organisational policies relating to access, use, quality and data sharing are upheld, and championed within the sphere of work activities. The post holder will adapt applications according to standard operating procedures or with oversight, including but not limited to the creation of screens, forms or reports based on agreed designs, The post holder will provide support to users on a day-to-day basis, using Standard Operating Procedures to help with resolution of issues it may also involve liaising with vendors and their representatives to rapidly identify problems, and apply effective resolutions.

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

About Devon Partnership Trust We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do