Go to job search

IM&T Practitioner Outsource Services Lead

BAE Systems, Barrow-in-Furness

IM&T Practitioner Outsource Services Lead

Salary not available. View on company website.

BAE Systems, Barrow-in-Furness

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 6 Jan | Get your application in today.

Closing date: Closing date not specified

job Ref: bac93759a04743d2a7fec3737ff88b90

Full Job Description

  • Overall responsibility for the day-to-day management of Request Fulfilment & IM&T Demand processes
  • Liaison with key Stakeholders within the Maritime Submarines business and IM&T Product Groups to understand and deliver effectively and efficiently incoming IT Service Demand requirements
  • Management of Outsource Service Provider(s) in the successful delivery of Request Fulfilment Services, ensuring that Service Metrics are in place and being met
  • Working with applicable stakeholders, including IM&T Product Groups, Outsource Service Provider(s) and Maritime Submarines business, to look for and exploit opportunities for Continual Service Improvement
  • Ensuring there is effective Governance in place to successfully manage Pre-Sales and Standard and Non-Standard Request Fulfilment processes
  • Effective Cost Account Management for Outsource Services Delivery Budgets, ensuring that financial updates are provided into monthly IM&T Governance and that Year End targets are met
  • You'll also have people management responsibilities in this role

    Proven experience of working within a Service Provider environment, driven by commercial arrangements
  • Experience of working within a fast-moving IT environment
  • Ability to challenge and negotiate with Service Providers to achieve the best outcomes for the business
  • Able to manage and prioritise business demand, liaise with multiple stakeholders and ensure activity is delivered to scope, timescales and budget
  • Experience of line managing teams or individuals
    • Desirable:
  • ITIL Foundation Qualification

    As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive.
    • The IT Service Management Team: As an IM&T Practitioner - Outsource Services Lead, you will be reporting into the Outsource Service Product Team who are responsible for the successful delivery of the IT Outsourcing Arrangements we have in place. This role will involve the day to day management of Request processes associated with the successful progression and delivery of Standard and Non-Standard Demand into IM&T. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation.

Relevant jobs