Image Engineer

Salary not available. View on company website.

First ltd, Haywards Heath, West Sussex

Full time
Permanent
Remote working

Posted 2 days ago, 23 Dec | Get your application in today.

Closing date: Closing date not specified

job Ref: 73b490912eff40599aed640e2b6af2de

First ltd

Full Job Description

Engineer and authorise vehicle repair costs in accordance with manufacturer's methodology while taking all aspects of the claim into consideration.
Taking technical calls, producing inspection reports, and making total loss decisions whilst authorising supplementary estimates.
Negotiate settlement of motor vehicles.
Liaise directly with customers to ensure that claims are settled in the most appropriate manner to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.
Communicate effectively and appropriately with customers and network of third parties (including but not limited to network of repairers). This will often involve explaining potentially complex decisions made in a way that takes account of the recipient's level of technical understanding. In making and communicating decisions with Policyholders will be key when managing repairs, total losses, cases involving unrelated damage, complaints and applying policy conditions/limits.
Identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment
Support the total loss valuation handlers, as required, by delivering the valuation and settling claims where vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.
Engage with the network of third parties to develop a strong working relationship driving maximum efficiencies. Support all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost
Work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI's and SLA's.
Ensure all work is carried out in accordance with our company values.
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
Any other reasonable duties.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it's the people inside and outside our business that power us. They make us stand out, help us succeed. We're ambitious. We're growing. We've won awards.
Enthusiasm and a willingness to learn new skills
Excellent time management skills
Good communication skills, both verbal and written
Commercially focussed
Self-motivated and enthusiastic
An organised and pro-active approach, Experiencing of working within the repair industry, mechanical / body.
Competent in automotive estimate systems.
Experience of resolving complex customer / repairer problems / issues / complaints.
Able to understand and interpret client requirements.
Strong negotiating skills for rate agreement and delivery.
Ability to prioritise and plan in response to customer/business drivers.
Advanced computer literacy skills.
Excellent time management skills.
Enthusiasm and a willingness to learn new skills.
Extensive vehicle make up knowledge
Knowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Services Authority (FSA) Data Protection Act (DPA), Enthusiasm and a willingness to learn new skills
Excellent time management skills
Good communication skills, both verbal and written
Good time management and organisation skills
Commercially focussed
Self-motivated and enthusiastic
An organised and pro-active approach
Embrace, embed and incorporate the Company Values
Emphasis on attention to detail and accuracy
Takes initiative to make decisions
Ability to work on own initiative and as part of a team
A flexible approach and positive attitude
Strives to drive business improvements to contribute to the success of the business

We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Are you the person we're looking for? If so, we look forward to hearing from you. Apply today!