Imaging Administration Co-Ordinator

An exciting opportunity has arisen in our Imaging service, based at Liverpool Women's Hospital for an Imaging Appointments Coordinator, The post holder is responsible for providing day-to-day support to the Imaging Booking Clerk within the Imaging department. The post holder will undertake appointment booking and scheduling and act as a reference point for advice and guidance within the team. The post holder will provide a day-to-day staff management service including rostering and workload planning. The post holder will be expected to organise their own work whilst monitoring the duties of the service to the required standards. The post holder should exercise initiative to supervise all activities within the department. All activities within the Imaging department must comply with Trust Policies The post holder will work closely with the Imaging team and there will be opportunities for role development and learning.,

• Supervise the day-to-day operations of the Imaging admin team.
• Support staff in the handling of complex patient bookings and potentially complaints working closely with the Imaging support officer to resolve issues.
• Ensure booking and scheduling of appointments is undertaken in line with the Trust's Policies.
• Undertake the analysis of patient tracking lists and waiting list information to ensure appropriate scheduling of patients and clinics in the correct order and undertake data quality reviews and actions as appropriate.
• Provide advice and information on procedures, appointments and clinic arrangements to the Divisions and within the service.
• Maintain an up to date electronic and paper office filing system appropriate to the relevant department and undertakes filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
• Manage the allocation of work on a daily basis, monitor staff progress in completion of allocated tasks and undertake audits of work within the department as appropriate.
• Provide supervisory support within the department and line management directly to the Imaging Booking Clerk including support and training on an ad-hoc and agreed basis.
• Support the Imaging support officer in reviewing clinical and non-clinical incidents relating to the service, undertaking root cause analysis of incidents and implementing remedial actions.
• Contribute to the development of departmental standard operating procedures
Please see the detailed Job Description and Person Specification Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form. Liverpool Women's NHS Foundation Trust has a responsibility and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and for ensuring that they are protected from harm. Every employee of the Trust has a responsibility and is duty bound always to act in the best interest of a child or adult about whom we may have concerns. Trust policy requires the cost of DBS applications be recovered via salary. The amount of £21.50(standard) or £41.50(enhanced) can be deducted from salary, in manageable monthly instalments for up to 3 months following commencement in post. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.40 (standard) and £54.40 (Enhanced). The Trust is committed to creating a well-managed,flexible working environment that supports staff & promotes welfare & development. We are committed to promoting equality and diversity;we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.We operate Zero Tolerance to aggression, violence, bullying and harassment.We will make reasonable adjustments to ensure our recruitment & selection process is accessible to all.Flexible Working applications will be considered. If you are disabled and have special support needs in applying for a job, attending for an interview or in undertaking any tests as part of a selection process, please contact the Trust's recruitment team on and someone from that team will ensure that the recruiting manager is aware of your particular needs. Please Note: new entrants to the NHS will normally commence on the first paypoint of the relevant band. LWH has a responsibility & is committed to safeguarding & promoting the welfare of children, young people & vulnerable adults & for ensuring that they are protected from harm. Every employee of the Trust has a responsibility & is duty bound always to act in the best interest of a child or adult about whom we may have concerns. Liverpool Women's Hospital is committed to having a workforce that is representative of the communities we serve. To this end, we particularly welcome applicants from racially minoritised backgrounds, who have a disability, or are members of the Armed Forces, Reservists or Veterans.

The Imaging Appointments Coordinator will have excellent communication skills with patients and all levels of staff including senior managers and clinicians and will possess the ability to identify capacity/demand issues within the Imaging Department and help to offer solutions to tackle this.

Band 3 Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments. We believe that this, along with a strong dedication to research and innovation, makes us the specialist health provider of choice in Europe for women, babies and families. Liverpool Women's has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come. We invite you to review why Liverpool Women's Hospital is a great place to work: https://vimeo.com/556197652 We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role., Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families. We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion. The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services. Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below: Video: https://vimeo.com/556197652 Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf