Imaging Service Manager | Liverpool University Hospitals NHS Foundation Trust

An exciting opportunity has arisen for a motivatated and passionate Manager to join the Imaging Care Group as the Imaging Service Manager. Reporting to the Head of Operations, the post holder will support operational service delivery and stratergy on all sites for the Imaging Care Group. Imaging provides diagnostic services to over 1.5 million patients within Merseyside and the surrounding region. The diagnostic imaging services include Ultrasound, CT, MRI, SPECT, PET CT, Interventional Radiology, Fluoroscopy, DEXA and X-ray. We facilitate support to clinicians in In-Patient, Out-Patient, General Practice, Emergency & Community settings and deliver over 560,000 examinations annually across all sites listed below:

• Aintree University Hospital
• Royal Liverpool University Hospital
• Litherland Town Hall Walk in Centre
• St Chads Walk in Centre, Kirkby
• Kennilworth Road Diagnostic Centre (Sefton Suite)
• York Centre
• South Liverpool Treatment Centre
• Broadgreen Hospital
• Liverpool University Dental Hospital
Imaging is an ISO 9001:2015 certified service, holding the UKAS accredited certification for over 20 years. We were last externally audited in November 2023 where no non-conformities were raised, and auditors found a"real drive to continually improve upon the high level of quality management already demonstrated". Reporting to the Head of Operations, the post holder will be an integral member of the Imaging Care Group leadership team and will be responsible for supporting the delivery of the Care Groups overall strategies, objectives, and performance. The Imaging Service Manager will support driving improvements in operational performance and planning within the Care Group advising the Head of Operations, Clinical Directors and Assistant Directors of Nursing/ AHPs. The post holder will work closely with other Care Groups and external partners to enable the achievement of Trust objectives and make a positive contribution to the provision of health services across the local economy. Proactively providing solutions to resolve operational issues, in accordance with agreed Care Group objectives, targets, quality standards and resource constraints. The Imaging Service Manager will have management experience in overseeing the performance of teams and will possess personal qualities and skills to deal competently with operational issues. The Imaging Service Manager will implement strategic patient centred clinical operational strategy and plans, advising the respective Leadership team, and ensuring that systems and processes are in place and adhered to. The Imaging Service Manager will provide a visible and accessible presence to ensure the delivery of the Care Group and Divisions overall objectives and service priorities and will deputise for the Head of Operations where required. Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf Follow us on Social Media: Facebook - Liverpool University Hospitals Careers Instagram - @LUHFTcareers Twitter - @LUHFTcareers Service Delivery & Performance Management As the expert for the Care Group the post holder will develop robust business and workforce plans for delegated areas within the Care Group, including systems, structures, and processes for managing clinical quality, risk, controls assurance and public involvement initiatives. Achieve key performance indicators, access targets and contractual obligations including CQUINS and meeting CQC standards for areas identified by the Head of Operations. Lead the development of operational managers and team leaders within the Care Group to ensure that patient care and services are led by competent, capable, high performing teams. Deliver through the implementation of plans and strategies a culture of service improvement, which produces new ideas, approaches, innovation, or insights, ensuring that developed plans are taken forward to improve patient care and services. Create a positive and compelling vision of the organisation's future potential, ensuring a structured approach is used to plan and proactively manage transformational change. Ensure that the vision, values, and strategic themes of the Care Group are being translated into clear goals and objectives in business and workforce plans and appraisal, using checking processes to ensure that progress is being made. Actively promote a culture of quality and productivity to improve patient care and services by ensuring that relevant and up to date information is accurately presented and used to demonstrate and improve quality and performance. Clinical Governance / Quality Ensure the provision of high quality, reputable and reliable high-quality care for service users. Promote a culture of ensuring patient safety through adherence to legal obligations and safety requirements by reviewing and challenging risks and progress on plans to address risk., Responsible for the informal and formal appraisal of direct reports and for ensuring that they are trained and developed accordingly. their differences. We know we are doing this when:
• We value everyone for their unique contribution and we embrace diversity;
• We are confident in speaking up and we support all our colleagues to do the same;
• We are open and honest.
Professional Responsibility As per any required registration & LUHFT policy. Planning & Commissioning Critically review plans that are in place and support the development and review of the clinical service strategy for the Care Group, including the creation of new opportunities, for a delegated single service, improvements that will enhance patient care, internally and externally to the organisation. Deliver a strong business leadership culture within the delegated services. Lead on implementation plans for services, including those involving cross pathway working. Critically review business and service performance within delegated services, reporting on performance to the Care Group and Divisional senior leadership team. Demonstrate the use of business intelligence coupled with strong operational insight when planning for service change. Ensure that ongoing quality, innovation, and service improvement plans are underpinned by a strong evidence base for improving patient outcomes and/or patient experience, and in line withn service strategies and business plans. Skilled and knowledgeable in contributing to discussions and negotiations on behalf of the Care Group and the designated service to influence and persuade internal and external stakeholders. Work with internal and external stakeholders on improving quality of patient care and services, encouraging, and building on contributions from patients, CCGs, GPs, and other key stakeholders. Identify and take forward approved business opportunities for the organisation, keeping a careful eye on balancing quality with cost in business case submissions. Leadership & Human Resources Lead for delegated services, creating an open, accountable culture where teams are confident and skilled in giving regular constructive feedback, where issues can be raised and solved openly, resulting in a productive solution focused working environment. Ensure staff contribute to the transformation of patient pathways, ensuring a high quality and efficient approach to service delivery. Embed plans to develop all managerial and administrative staff within the Care Group, ensuring a coaching style of leadership and development of potential at every level is at the heart of everyday communications. Be a visible leader that delivers a culture of openness' and communication through staff engagement to address issues and solve problems. Actively promoting a culture of staff engagement, using this as a driver for service improvement within the delegated services, ensuring that actions are followed through in a structured way. Adhere to effective communication strategies and techniques to promote involvement, effective decision making and a common sense of purpose. Demonstrate effective management of staff through good communication. Convey messages to others in a manner which is easily understood, including dealing with external agencies. Demonstrate effective communication skills in delivering key messages with clarity and succinctly whilst ensuring that that main message is clear. By use of policy and service improvement create a culture of health and well-being as a key ingredient in building positive and productive team working and relationships which lead to improved quality of patient care, improved patient outcomes and improved services. Provide assurance to the senior leadership team, ensuring that staff health and well-being is at the heart of all people management practice in the defined area. To provide support for staff to manage their working lives, including application of Trust HR policy as and when required. Be a role model to all staff across the Division, demonstrating a value led attitude and a coaching style of management. Financial Responsibility The Imaging Service Manager will have oversight of the Care Group overall budgets and take the lead on a designated budget for delegated services within the Care Group. Monitor capital and revenue budgets for the Care Group in partnership with the Head of Operations, Clinical Director and Asst Director of Nursing / Clinical Director / Clinical Leads and Lead/Senior Nurse / AHP ensuring that robust monitoring and checking systems are in place. Working with the Care Group Senior Leadership Team to promote the vision and clinical strategy for the Care Group, reflecting the health needs of the local population, spotting opportunities for business development. Demonstrate business leadership to the care group, by working with the senior leadership team to ensure that teams and staff are appropriately developed and managed to deliver the significant clinical and business agenda that face the service. Monitor the delivery of business plans and business cases keeping control over quality and costs ensuring that the highest standard of patient care and service is provided. Encourage a climate that allows front line staff to question and redefine how their work is undertaken ensuring the on-going development of patient centred care and cost-effective use of resources. Lead a culture of service improvement, which produces new ideas, approaches, innovation, or insights.