Implementation Consultant

The marketing technology industry is growing at supersonic speed-and our integrated technology makes us a market leader. That's why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us. (We've hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) The Implementation Consultant is one of the first members of the post sales team to work with new clients. The Implementation Consultant is responsible for transitioning new clients from the Sales process through provisioning, design and implementation of their new platform, whilst reinforcing the Emarsys vision of data driven true 1 to 1 Personalisation that maximizes customer value that is simple to use. It is critical during this initial period that new customers are enabled and empowered to use the platform to its fullest potential the Implementation Consultant is the primary person responsible for ensuring platform adoption and client confidence on the application. Using a consultative approach with strong project management principles, the implementation consultant will be responsible for providing technical guidance and training to the client, support through setup as well as fully understanding their application environment and data in order to provide insightful and effective design recommendations for integration in a timely and impactful manner.,

• Responsible for onboarding new clients through provisioning, design and implementation of their new platform.
• Enable and empower the customer to use the platform.
• Ensure platform adoption.
• Responsible for quality of setup and ensuring best practice in order to reduce burden on the Support organisation post onboarding.
• Act as field representatives for the Product team to present future enhancements to customers and feedback client requests.
• Collaborate with the Customer Success Managers to ensure customer experience is of the highest quality.
• Responsible for providing technical guidance and training to the client and supporting through setup.
• Client advocate for product enhancement process.
• Has to handle multi project workloads & clear demonstrable client communication planning.
• Fully understanding for their application environment and data in order to provide insightful and effective design recommendations for integration in a timely and impactful manner is needed.
  
  University degree in computer sciences/engineering or similar (or equivalent certification).
• 3 years minimum experience in a client facing role.
• PM qualifications (Prince2, Agile, A/PMP) as an advantage.
• Understanding of database design (relational and flat structures).
• General familiarity of web concepts, including API's.
• Profound knowledge of web technologies (HTML/JavaScript) - Saas technologies, distributed computing concepts.
• Project Management experience required, within Marketing industry preferred.
• Experience with other front end campaign management tools as an advantage.
• Strong written and verbal communication skills; fluency in English a must.
• Good organisational and time-management skills.
• Strong internal and external relationship development skills.
• Strong business requirements analysis skills.
  
  Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time marketing automation. Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
  
  A fast-growing company with an international presence, innovative outlook and a strong market position
• An inspiring and positive environment, working alongside talented, friendly and passionate people
• A great modern office (complete with outside terrace, ping pong, pool table and beer fridge) in the heart of Kings Cross, London
• Weekly drinks, catered office events and breakfast, snacks and fruit provided daily
• Competitive salary plus additional performance related rewards
• Continuous training, opportunity to learn from some of the brightest minds in our industry and the ability to own your own career
• 25 days' annual leave and an extra day off for your birthday
• 2 Community impact days per annum
• Enhanced maternity leave and paternity policies
• Comprehensive benefits: pension scheme, private health care and cash plan options, subsidised gym membership, life cover and many more.
• Exclusive membership to Perkbox - an innovative discount platform for local and national businesses including offers on cinema tickets, travel, gifts, coffee and more.
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.